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Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.
Very good and interesting question.
When XP mode was first released, it had very specific processor requirements.
To remove those requirements (even though it doesn't tell you), you have to download a patch first.
Update for Windows 7 (KB977206)
Give that a try, and then try XP Mode again.
says update not applicable to my system
What edition of Windows 7 do you have?
32 or 64 bit?
Have you already checked your BIOS to see if you have Hardware Virtualization, and if it is enabled?
the MS tool said it was ok
Is there anything more to the error message?
the tool is HAV detection tool
Does it say that you have it and that it is turned on?
says pwered down
oh the HAV tool says I am good to go
Ok... that means you have to go into your bios and enable it
What says powered down?
Can you please tell me the exact message?
setup failed to complete.Try again
what about "powered down"
not sure where I saw that
That's kind of important.
Does XP mode seem to be installed?
not sure how to determine that
it shows on my programs folder
under virtual PC
That means it is already installed
You mean on your start menu?
What happens when you click on Windows XP mode and select OPEN?
settin up windows XP for first use
This should complete the install.
it fails every time
Ok... so you are getting to this point every time?
gets all the way to the end of the loading bar thing and then says setup failed to complete please try again
I need any information you can give me... for example, it would have been very helpful to know that you were getting this far.
once it got the the next part where it loads virtual pc, but it said the same thing at the end of that part
then it goes back to trying to set up xp mode
evidently this has two phases
first xp mode and then virtual pc setup
Yes, you have to install virtual PC and XP mode.
Is this the page where you started?
my start menu "all programs" list windows virtual pc then two sub categories windows virtual pc and xp mode
prior to that there was no windows virtual pc folder in programs
Let me ask... do you happen to have an AMD "Bulldozer" processor?
Or know the model number of your proessor?
You seem to know your way around installing XP mode pretty well.
just tried it again and it says "could not complete setup. Please try again."
So I'm thinking that it may not be something you're doing
takes about 6-7 minutes to get that far
Is the computer fairly new?
4 days old
We might be on to something.
If so, there is a hotfix.
But to get it, we have to be sure of the processor in the pc
it has a AMD FX-4100 Box processor and a ASUS M5A97 board
Fry's custome build
That's the problem.
The AMD FX-4100 is an AMD "Bulldozer"
Which is a great processor BTW.
8 gig of DDR3 1333MHz Dual BA
But there is a known issue in XP mode.
AND there is actually a hotfix for it.
I know it seems like I just totally made that up.
But take a look here:
You cannot install Windows XP Mode on a Windows 7-based computer that has an AMD Bulldozer-based multicore processor installed
This is one of those Hotfixes that Microsoft makes you jump through a few hoops to get because it's very specific and they don't want to be responsible for people installing it on systems that do not have one of these processors, so I will tell you how to get it.
Are you with me?
Ok.. you will go to the link that I give you, which is Microsoft, but it won't be like a regular download.
nice catch by the way
Agree to the terms
Thanks... I love when an answer ends up being black and white... rarely happens
Then on the next page, select the hotfix - there should only be one displayed.
agree to what terms?
then type in your email address, confirm email address and then type in the letters that are impossible to read
And then click request hotfix
you will get a link in your email.
Just the regular legal stuff... that they are not responsible for anything.
click on that last link and agrre to terms?
Then just fill out the information.
You should get a link in your email
ok got the email
Click on that link to download
ok it requests restart
you can add this page to favorites if you ned to come back
you think this will work?
I know better
Comptuters are never 100%
ok I'm going to restart and will lose you...
Just add the page to favorites.
We want to make sure you can get back her to accept!
back in a bit
going to try to load xp mode again
this will take 5 minutes or so
Yes. I think you can just start XP mode again, but not sure.
it is going through the setup procedure for xp mode...same as before...ways to go yet
now it is starting the virtual machine
went through xp mode set up quite fast this time
thanks to you
That one was a bit tricky
Not sure how Microsoft expects a user to figure that out.
doing the happy dance
Or an "Expert" for that matter.