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Ask Michael Hannigan Your Own Question

Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 8368
Experience:  20 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
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XP mode setup failed to complete...says please try again. Ran

Customer Question

XP mode setup failed to complete...says please try again. Ran the compatibility program and it said my system was good to go (BIOS check). Why won't XP Mode work?
Submitted: 2 years ago.
Category: Computer
Expert:  replied 2 years ago.

XXXXX XXXXXnigan :

Hello. My name isXXXXX will be your Primary Care Technician and I can assist you with your question.

XXXXX XXXXXnigan :

Very good and interesting question.

XXXXX XXXXXnigan :

When XP mode was first released, it had very specific processor requirements.

XXXXX XXXXXnigan :

To remove those requirements (even though it doesn't tell you), you have to download a patch first.

XXXXX XXXXXnigan :

Give that a try, and then try XP Mode again.

XXXXX XXXXXnigan :

Hello?

Customer:

says update not applicable to my system

XXXXX XXXXXnigan :

What edition of Windows 7 do you have?

Customer:

pro

Customer:

sp1

XXXXX XXXXXnigan :

32 or 64 bit?

Customer:

64

XXXXX XXXXXnigan :

on moment

Customer:

ok

XXXXX XXXXXnigan :

Have you already checked your BIOS to see if you have Hardware Virtualization, and if it is enabled?

Customer:

the MS tool said it was ok

XXXXX XXXXXnigan :

Is there anything more to the error message?

Customer:

no

Customer:

the tool is HAV detection tool

XXXXX XXXXXnigan :

Does it say that you have it and that it is turned on?

Customer:

says pwered down

Customer:

oh the HAV tool says I am good to go

XXXXX XXXXXnigan :

Ok... that means you have to go into your bios and enable it

XXXXX XXXXXnigan :

What says powered down?

Customer:

xp mode

XXXXX XXXXXnigan :

Can you please tell me the exact message?

Customer:

setup failed to complete.Try again

XXXXX XXXXXnigan :

what about "powered down"

Customer:

not sure where I saw that

XXXXX XXXXXnigan :

That's kind of important.

XXXXX XXXXXnigan :

Does XP mode seem to be installed?

Customer:

not sure how to determine that

Customer:

it shows on my programs folder

Customer:

under virtual PC

Customer:

hello?

XXXXX XXXXXnigan :

Ok.

XXXXX XXXXXnigan :

That means it is already installed

XXXXX XXXXXnigan :

You mean on your start menu?

Customer:

yes

XXXXX XXXXXnigan :

What happens when you click on Windows XP mode and select OPEN?

Customer:

settin up windows XP for first use

XXXXX XXXXXnigan :

This should complete the install.

Customer:

it fails every time

XXXXX XXXXXnigan :

Ok... so you are getting to this point every time?

Customer:

gets all the way to the end of the loading bar thing and then says setup failed to complete please try again

XXXXX XXXXXnigan :

I need any information you can give me... for example, it would have been very helpful to know that you were getting this far.

Customer:

sorry

Customer:

once it got the the next part where it loads virtual pc, but it said the same thing at the end of that part

Customer:

then it goes back to trying to set up xp mode

Customer:

evidently this has two phases

Customer:

first xp mode and then virtual pc setup

XXXXX XXXXXnigan :

Yes, you have to install virtual PC and XP mode.

XXXXX XXXXXnigan :

Correct.

XXXXX XXXXXnigan :

Is this the page where you started?

XXXXX XXXXXnigan :

http://bitli.es/fd34VH

Customer:

my start menu "all programs" list windows virtual pc then two sub categories windows virtual pc and xp mode

Customer:

yes

Customer:

three steps

Customer:

prior to that there was no windows virtual pc folder in programs

XXXXX XXXXXnigan :

Let me ask... do you happen to have an AMD "Bulldozer" processor?

XXXXX XXXXXnigan :

Or know the model number of your proessor?

XXXXX XXXXXnigan :

You seem to know your way around installing XP mode pretty well.

Customer:

just tried it again and it says "could not complete setup. Please try again."

XXXXX XXXXXnigan :

So I'm thinking that it may not be something you're doing

Customer:

takes about 6-7 minutes to get that far

XXXXX XXXXXnigan :

Is the computer fairly new?

Customer:

brand new

Customer:

4 days old

XXXXX XXXXXnigan :

What model?

XXXXX XXXXXnigan :

We might be on to something.

XXXXX XXXXXnigan :

If so, there is a hotfix.

XXXXX XXXXXnigan :

But to get it, we have to be sure of the processor in the pc

Customer:

it has a AMD FX-4100 Box processor and a ASUS M5A97 board

Customer:

Fry's custome build

XXXXX XXXXXnigan :

Bingo.

XXXXX XXXXXnigan :

That's the problem.

XXXXX XXXXXnigan :

The AMD FX-4100 is an AMD "Bulldozer"

XXXXX XXXXXnigan :

Which is a great processor BTW.

Customer:

8 gig of DDR3 1333MHz Dual BA

XXXXX XXXXXnigan :

But there is a known issue in XP mode.

XXXXX XXXXXnigan :

AND there is actually a hotfix for it.

XXXXX XXXXXnigan :

I know it seems like I just totally made that up.

XXXXX XXXXXnigan :

But take a look here:

XXXXX XXXXXnigan :

This is one of those Hotfixes that Microsoft makes you jump through a few hoops to get because it's very specific and they don't want to be responsible for people installing it on systems that do not have one of these processors, so I will tell you how to get it.

XXXXX XXXXXnigan :

Are you with me?

Customer:

yep

XXXXX XXXXXnigan :

Ok.. you will go to the link that I give you, which is Microsoft, but it won't be like a regular download.

Customer:

nice catch by the way

XXXXX XXXXXnigan :

Agree to the terms

XXXXX XXXXXnigan :

Thanks... I love when an answer ends up being black and white... rarely happens

XXXXX XXXXXnigan :

Then on the next page, select the hotfix - there should only be one displayed.

Customer:

agree to what terms?

XXXXX XXXXXnigan :

then type in your email address, confirm email address and then type in the letters that are impossible to read

XXXXX XXXXXnigan :

And then click request hotfix

XXXXX XXXXXnigan :

you will get a link in your email.

XXXXX XXXXXnigan :

Hotfix

XXXXX XXXXXnigan :

Just the regular legal stuff... that they are not responsible for anything.

Customer:

click on that last link and agrre to terms?

XXXXX XXXXXnigan :

Yes.

XXXXX XXXXXnigan :

Then just fill out the information.

Customer:

done

XXXXX XXXXXnigan :

You should get a link in your email

Customer:

ok got the email

XXXXX XXXXXnigan :

Click on that link to download

Customer:

ok it requests restart

XXXXX XXXXXnigan :

ok.

XXXXX XXXXXnigan :

you can add this page to favorites if you ned to come back

Customer:

ok

Customer:

you think this will work?

XXXXX XXXXXnigan :

Yes

XXXXX XXXXXnigan :

almost positive

Customer:

lol

XXXXX XXXXXnigan :

I know better

XXXXX XXXXXnigan :

Comptuters are never 100%

Customer:

ok I'm going to restart and will lose you...

XXXXX XXXXXnigan :

Just add the page to favorites.

Customer:

done

XXXXX XXXXXnigan :

We want to make sure you can get back her to accept!

Customer:

back in a bit

Customer:

back

Customer:

going to try to load xp mode again

XXXXX XXXXXnigan :

ok

Customer:

this will take 5 minutes or so

Customer:

big file

XXXXX XXXXXnigan :

Yes. I think you can just start XP mode again, but not sure.

Customer:

it is going through the setup procedure for xp mode...same as before...ways to go yet

XXXXX XXXXXnigan :

ok

Customer:

now it is starting the virtual machine

Customer:

went through xp mode set up quite fast this time

XXXXX XXXXXnigan :

exciting

Customer:

no shit

Customer:

about time

Customer:

thanks to you

Customer:

woohoo

XXXXX XXXXXnigan :

That one was a bit tricky

Customer:

xp mode

XXXXX XXXXXnigan :

Not sure how Microsoft expects a user to figure that out.

Customer:

doing the happy dance

XXXXX XXXXXnigan :

Or an "Expert" for that matter.

Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 8368
Experience: 20 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
Michael Hannigan and 12 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Thanks Michael

Expert:  Michael Hannigan replied 2 years ago.
Thank you! You have a powerful new computer - I suspect that things will go more smoothly for you in the future. That being said, it might be a good day to play the lottery since that hotfix applies to about 1 out of every 10 million people using Windows!

Thanks again.

Mike

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