I can try to help on your question
Can you please explain do you mean your battery on the phone went dead
Or your call was disconnected?
the phone is not dead.
the phone is not dead. Please you check this number that my son dials - XXX-XXX-XXXX, this number should ring this number -XXX-XXX-XXXX and it was not disconnected.
I am not able to see the phone numbers, but Google voice has that function when someone calls you to Google voice number
you get a prompt to choose if you want to respond to it or not
For a few months our phone rang and the call came through great but now when he calls the phone does not even ring.
Which phone do you have and which service provider are you using?
Our home provider is Cox
Does your son call you from Google Voice?
I think because we set it up on Google.
On Google voice you can set a number to be blocked when someone calls you. But you said that he is calling you
that only means that you will need to contact Cox your service provider and check with them, why your son is not able to reach you
Yes but now the phone won't ring. I called Cox and had them check the number. They called the number that my son calls XXX-XXX-XXXX and it rang my number.
If you call him, does his Google voice number ring?
I am not allowed to call him.
Do you have another google voice account
that he can try to call you
I set up another number and it won't ring either
Does he use a computer to call you?
no just the prison phone
I don't understand how he use a Google Voice to call from prison phone?
this # XXXXX set up with google voice the area code and # XXXXX gave me. my son dials, and it rings my house phone anyone can dial this # XXXXX my phone will ring except it has quit working for my son
I am sorry, but I will need to open your question to other Experts to help. Please be patient and when someone responds you will be notified.