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John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 4700
Experience:  MCP, RHCE
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security processor loader driver missing. root legacy_spld

Customer Question

security processor loader driver missing. root legacy_spldr\0000.
Submitted: 4 years ago.
Category: Computer
Expert:  John replied 4 years ago.

cyball83 :

Hello and Welcome to Just answer. My name is John i will be assisting you today

cyball83 :

Did you get this message before or after loading windows?

cyball83 :

Can you boot to windows successfully?

Customer :

I can boot to windows most oft the time . some times its times out or just shuts down.

cyball83 :

which antivirus is installed in the pc?

Customer :

norton 360

cyball83 :

ok is it working properly now

cyball83 :

please try to update the norton 360 and see if updates or not

cyball83 :

if you have any other antivirus installed in the pc uninstall it

cyball83 :

if it still shows the error message then please do the following

Restart the computer then press F8 repeatedly. You need to press F8 before the Windows logo appears then you will get Advance boot Menu on the Advanced Boot Options screen, use the arrow keys to highlight the Safe Mode and then press ENTER.

Once you are in safe mode uninstall all ant-virus including Norton 360 from programs and features in control panel
If there is any problem removing Norton please use this removal tool http://tinyurl.com/y7qe88
Then install only Norton 360.
Then check it and see if you get that the error message

cyball83 :

let me know the status

cyball83 :

If it worked please don’t forget to click ACCEPT button in this chat page & leave a POSITIVE Feedback. That’s the only way i get paid for the services i have provided to you. Some Bonus will be well appreciated Thank You