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Ask Bernie Your Own Question

Bernie
Bernie, Computer Specialist
Category: Computer
Satisfied Customers: 7140
Experience:  6+ years experience, Microsoft MCDST/CompTia A+ Certified
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Driver Supporting Solution Menu Ex Is Not Installed

Customer Question

Driver Supporting Solution Menu Ex Is Not Installed
Submitted: 2 years ago.
Category: Computer
Expert:  Bernie replied 2 years ago.
Hello,

What is the exact model of your printer?

Are you using Windows XP, Vista, 7, or Mac?

If not sure, click HERE. On that page, under Operating system, it will say what you have.

Thanks
Customer: replied 2 years ago.
Its a scanner Canon Canoscan LIDE 110
Expert:  Bernie replied 2 years ago.
Thanks, are you using Windows XP, Vista, 7, or Mac?

If not sure, click HERE. On that page, under Operating system, it will say what you have.
Customer: replied 2 years ago.
windows XP
Expert:  Bernie replied 2 years ago.
Thanks, lets download the solution menu driver, click HERE > On that page, click the blue download button > Save the file, and run it when it's finished downloading

Let me know if that clears it up, if not, we will try some other steps, just post back here first.
Customer: replied 2 years ago.
That lead to a "drag for sync Apple program.

I need a direct link to the driver not someone who's going to sell it to me!
Expert:  Bernie replied 2 years ago.
I see, I think you're clicking the wrong link, please use these exact instructions:

Click HERE

Then, when it takes you to this page, click the blue download button:

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
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You should come to a page with a countdown timer, just wait until it reaches 0 seconds:

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

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Attachments are only available to registered users.

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Then you can click the download link to get the file:

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here

Attachments are only available to registered users.

Register Here
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It's called
slmx-win-1_4_0-ejs_2
Customer: replied 2 years ago.
I had already downloaded that fie and that does not work
Expert:  Bernie replied 2 years ago.
I see, we may need to reinstall the printer then, which I can give some steps for.

How long ago did this issue first start?
Customer: replied 2 years ago.
First it's a scanner!!!! then I've done that 4 times now!!
Expert:  Bernie replied 2 years ago.
Sorry, when you uninstalled the scanner, did you delete it from both the printer and faxes folder and the programs list?

Also, how long ago did this issue first start (time wise)?

Thanks
Customer: replied 2 years ago.
Yes 5 hours ago
Expert:  Bernie replied 2 years ago.
This is quite recent, lets try this:

Click the Windows Start button > All Programs > Accessories > System Tools > System Restore

Follow the prompts to pick a restore date and time before your issue occured. You may need to check the show more restore points box to see more dates to pick. Make sure it says system restore successfully completed after it restarts your computer (let me know if it doesn't), then check if the issue is still there.
Customer: replied 2 years ago.
Nothing works. Please close this file and cancel my subscription.

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