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Hi and thanks for choosing Just Answer. My name is XXXXX XXXXX I will be happy to assist you.
What happens when you try to start the computer in regular mode? Did this problem just start?
Hm, you should be able to. Well let's see if we can get you into a Clean Boot and then run the System Restore. Please do the following for me:
Once you are in normal mode, try to run the System Restore. Please let me know if it still won't run. Thank you!
OK so you are back in Safe Mode now? Can you do the following for me?
OK great. Insert that into the computer. Then do the following:
See if System Restore will work there. Let me know if it doesn't.
Awesome. Glad to be of assistance!
Please let me know if you need anything else and thanks again!