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Ask Hans Uebelhoer Your Own Question
Hans Uebelhoer, Computer Specialist
Category: Computer
Positive Feedback: 95.7 %
Satisfied Customers: 1403
Experience: Associates in Computer Sciences ; Cisco Product Expert.
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Customer Question

I changed from uverse to comcast xfinity on 2/28/12. I called att uverse and they told me my e mail (XXXXX@XXXXXX.XXX) would be changed at yahoo. I talked to att on March 8, 2012. They said they had sent Yahoo the request to honor the address and the new XXXXXXXXXXX@XXXXXX.XXX and they sent a new password XXXXX it does not work! My old password XXXXX does not work. I use xxxxxx@sbcglobal as my primary address and have not been able to get online for the last 5 days. Please help!.

Submitted: 1 year ago.
Category: Computer
Picture
Expert:  Hans Uebelhoer replied 1 year ago.

Hello my name is XXXXX XXXXX X will assist you today. If the password XXXXX XXXXX we can contact Yahoo to have a new password XXXXX to you please use my steps.

1. Please go to this page ---> http://bit.ly/uyAsCn <-------------- Here

2. Select Yahoo from the drop down then Password/Sign in then Forgot security question/answer

3. Fill out the short description press enter

4. Click on Contact Customer Care

5. Click on Email Now

6. Fill out the email form with your issue

7. Please make sure under Alternative email that you enter an email address you have access to.

8. You will receive a response back to the alternative email address


Please remember to provide me a great rating if I have done a great job. If you need more help please reply back and I will be happy to work with you until this is resolved. If you see a Green Accept button, please remember to hit the Gren accept if you are happy with my work.

Regards,

Hans E Uebelhoer

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Customer: replied 1 year ago.

Your answer is overly conplex. It does not correct my problem. Please cancel charges on my Visa Card.

 

Ronald xxxxx

40978.2518502662

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Expert:  Hans Uebelhoer replied 1 year ago.

Why do you feel its over complex? This is what is required of you in order to regain access to your account. If you would like a less complicated answer. please do this

Please go to this page ---> http://bit.ly/uyAsCn <-------------- Here

Then follow the on screen prompts

Ask Your Own Computer Question
Customer: replied 1 year ago.

I am not happy with the answer.

 

Please remove charges.

 

Ron xxxx

40978.2518903588

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