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John MBA
John MBA, Engineer
Category: Computer
Satisfied Customers: 667
Experience:  Working as a software engineer for more than 4 years
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Receiving error message ConfigFree Task Tray Menu

Resolved Question:

Receiving error message ConfigFree Task Tray Menu
Submitted: 2 years ago.
Category: Computer
Expert:  John MBA replied 2 years ago.

John MBA :

Hello

John MBA :

I am John and I will try to help you.

John MBA :

What is the error message that you are getting ?

Customer:

When I boot up I get a message saying ConfigFree Task Tray Menu is not working

Customer:

And my Google search engine home page does not display

Customer:

And soon after I Signin to my Yahoo account I get disconnected from Tahoo Messenger

Customer:

All happened at the same time after starting up earlier today

Customer:

Have run a full Norton Scan and no virus was detected

Customer:

Must have my Yahoo Messenger working properly

John MBA :

What is the error message ?

Customer:

And everything else for that matter

Customer:

ConfigFree Task Tray Menu not working

John MBA :

ok got it

John MBA :

Hold on. Let me check

Customer:

KK

John MBA :

Are you using Thoshoba ?

John MBA :

Thoshiba ?

Customer:

Yes Qosmio

John MBA :

ok

John MBA :

Are you using this software for anything ?

John MBA :

I mean the ConfigFree.

Customer:

Apparently because my Google \search engine Home page is not working now and |I'm being disconnected from Yahoo messenger just after \I enter it

Customer:

All with the arrival of this message

John MBA :

We can set the home page in any browser.

John MBA :

In your IE browser

John MBA :

Click Tools -> Internet options

Customer:

Everything was set and working fine when |I left work this morning

Customer:

Not working when |i rebooted after I got to my room

John MBA :

Seems like the ConfigTree program is corrupted.

Customer:

OK what's the solution?

John MBA :

We can Disable the program you are not using it.

John MBA :

So the error message will not pop up everytime

Customer:

OK will this fix my other problems too?

John MBA :

The other issue is, your Home page changed, right ?

Customer:

The main issue is getting kicked out of Yahoo Messenger just after I sign in

Customer:

All happened at the same time

John MBA :

First let scan your computer with a Free Malware killing software, MalwareBytes.

Customer:

OK

Customer:

Will this work along with Norton?

John MBA :

Download the free version and install, scan your computer.

John MBA :

Yes it will work even if you have Norton.

Customer:

Norton 360 Premier Edition

John MBA :

It will work. It's another software.

Customer:

OK am downloading it now

Customer:

OK is now asking what kind of scan I want to run

John MBA :

What are the options it's listing

John MBA :

?

Customer:

Quick Scan

John MBA :

Yes

Customer:

Full Scan

John MBA :

use quick scan

Customer:

OK is running now

John MBA :

ok

Customer:

Still running

Customer:

Memory Processes Detected: 0
(No malicious items detected)


Memory Modules Detected: 0
(No malicious items detected)


Registry Keys Detected: 0
(No malicious items detected)


Registry Values Detected: 0
(No malicious items detected)


Registry Data Items Detected: 0
(No malicious items detected)


Folders Detected: 0
(No malicious items detected)


Files Detected: 0
(No malicious items detected)

John MBA :

is the scan over ?

Customer:

Yes those are the results I pasted

Customer:

No malicious items detected

John MBA :

ok. good.

John MBA :

Now Click Start -> Control panel

John MBA :

-> Programs and features

Customer:

OK am at Uninstall or change a program

John MBA :

Can you see a program TOSHIBA ConfigFree?

Customer:

yes

John MBA :

Select it and un-intslla.

John MBA :

uninstall

John MBA :

Now restart the computer.

Customer:

is working

John MBA :

If you are using the same computer,

John MBA :

Bookmark this page.

John MBA :

Ctrl + D

Customer:

You're in my favourorites tooldbar

John MBA :

yes

John MBA :

Now restart the computer and check if you have the same issue or not.

Customer:

ok removal complete & rebooting

John MBA :

ok

Customer:

Google Home page still not opening on startup

Customer:

Running Yahoo Messenger to see what happens there

Customer:

Still the same problem with Yahoo Messenger too

John MBA :

ok

John MBA :

We will set google as home page first.

John MBA :

In the IE,

John MBA :

Tools ->

John MBA :

Internet options

John MBA :

In the General tab

John MBA :

give www.google.com as the Home page

John MBA :

Done ?

Customer:

Where's IE?

John MBA :

It's the one that you are using to Chat with me.

Customer:

Got it

Customer:

Reboot now?

John MBA :

No need.

John MBA :

Relaunch the IE

Customer:

OK

Customer:

Google homepage is ok now

Customer:

have Yahoo Messenger running for test

John MBA :

ok

Customer:

Still trouble with messenger

John MBA :

We can re-install the yahoo messenger if it's not working

John MBA :

Go to programs and features

John MBA :

and remove yahoo messenger

Customer:

Will I lose my chat history?

John MBA :

No

Customer:

I don't see Yahoo Messenger in the progrm list

John MBA :

Y messenger ?

Customer:

Nothing under Y

John MBA :

ok hold on.

Customer:

KK goes fro T to W

John MBA :

Download the messenger from the below link and install:


http://messenger.yahoo.com/download/

Customer:

KK

Customer:

OK is installing

John MBA :

ok

Customer:

Says installation complete

John MBA :

ok

John MBA :

Now launch the yahoo messenger from the shortcut that got created.

John MBA :

Log in.

Customer:

ok

Customer:

DOne

John MBA :

Are you getting any issue Yahoo messenger now ?

Customer:

Yes but have always used Yahoo Mail to access my messenger chat

John MBA :

You you were using yahoo mail from IE ?

John MBA :

That you can do even now. Go to yahoo.com and log into your mail.

John MBA :

You can see a messenger option too.

Customer:

OK is this chat window supposed to scroll at the time?

John MBA :

You mean the chat window of Justanswer ?

Customer:

Yes

John MBA :

This chat windows will write last message in the bottom, so we have to scroll up to see old message

John MBA :

if that's what you meant.

John MBA :

___________
Please don’t forget to click ACCEPT[bottom, right] so i can get paid for my work.Leave a POSITIVE feedback if satisfied. A Bonus is highly appreciated.
(You need to click ACCEPT even if you are a SUBSCRIPTION or TRIAL member)

Customer:

This display keeps running through all of the chat messages

Customer:

Pain in the ***

John MBA :

Can be an issue with the Chat.

John MBA :

if your internet connection got some issue, this chat will not work as we are expecting.

Customer:

OK looks like you have helped me solve my original issues. I'm at a loss as to why Google home page and my entire Yahoo was removed though?

John MBA :

You want yahoo as your home page ?

Customer:

No

John MBA :

ok

John MBA :

What you meant by your entire yahoo was removed ?

Customer:

Is just the Yahoo programs were removed from my computer

Customer:

I didn't do it

John MBA :

Do you know the name of the yahoo program that you had ?

John MBA :

We can try installing it.

John MBA :

Yahoo messenger we have already installed.

Customer:

Let me look at the installed program list again pls

John MBA :

You missed the Yahoo toolbar on top of IE, is that what you are saying as the Yahoo program ?

Customer:

No I had nothing in the programs and feautures when I fist looked an after reloading now I do

John MBA :

Right click on top[The blue region] of the IE, you can see different toolbars installed on IE.

Customer:

There was no Yahoo programs listed when I first looked

John MBA :

Are you seeing yahoo toolbar there ?

John MBA :

If yes, select it and enable it.

Customer:

The Yahoo toolbar is now there but that's not what I mean when i he Yahoo programs were gone

Customer:

Gone as in not listed in the programs and features list

Customer:

And now they are again after the reload

John MBA :

What was the use of that software ?

John MBA :

As far as I know yahoo got 2 main software, one is the messenger and other is toolbar.

Customer:

All of my Yahoo software

Customer:

Neither were there that's what I'm saying

John MBA :

ok

Customer:

I didn't remove it but someone did

John MBA :

Was that these widgets ?

http://widgets.yahoo.com/

Customer:

No don't use them

Customer:

Anyways I'll see what happens and will know to look in the programs to see if the |yahoo programs are there if I have any more trouble

Customer:

Thanks for your help

John MBA :

___________
Please don’t forget to click ACCEPT[bottom, right] so i can get paid for my work.Leave a POSITIVE feedback if satisfied. A Bonus is highly appreciated.
(You need to click ACCEPT even if you are a SUBSCRIPTION or TRIAL member)

John MBA :

You are welcome

Customer:

OK will do

Customer:

Bye

John MBA :

Thanks.

John MBA :

Bye

John MBA, Engineer
Category: Computer
Satisfied Customers: 667
Experience: Working as a software engineer for more than 4 years
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John MBA
John MBA
Tech Support Specialist
667 Satisfied Customers
Working as a software engineer for more than 4 years