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I am John and I will try to help you.
What is the error message that you are getting ?
When I boot up I get a message saying ConfigFree Task Tray Menu is not working
And my Google search engine home page does not display
And soon after I Signin to my Yahoo account I get disconnected from Tahoo Messenger
All happened at the same time after starting up earlier today
Have run a full Norton Scan and no virus was detected
Must have my Yahoo Messenger working properly
What is the error message ?
And everything else for that matter
ConfigFree Task Tray Menu not working
ok got it
Hold on. Let me check
Are you using Thoshoba ?
Are you using this software for anything ?
I mean the ConfigFree.
Apparently because my Google \search engine Home page is not working now and |I'm being disconnected from Yahoo messenger just after \I enter it
All with the arrival of this message
We can set the home page in any browser.
In your IE browser
Click Tools -> Internet options
Everything was set and working fine when |I left work this morning
Not working when |i rebooted after I got to my room
Seems like the ConfigTree program is corrupted.
OK what's the solution?
We can Disable the program you are not using it.
So the error message will not pop up everytime
OK will this fix my other problems too?
The other issue is, your Home page changed, right ?
The main issue is getting kicked out of Yahoo Messenger just after I sign in
All happened at the same time
First let scan your computer with a Free Malware killing software, MalwareBytes.
Will this work along with Norton?
Download the free version and install, scan your computer.
Yes it will work even if you have Norton.
Norton 360 Premier Edition
It will work. It's another software.
OK am downloading it now
OK is now asking what kind of scan I want to run
What are the options it's listing
use quick scan
OK is running now
Memory Processes Detected: 0(No malicious items detected)
Memory Modules Detected: 0(No malicious items detected)
Registry Keys Detected: 0(No malicious items detected)
Registry Values Detected: 0(No malicious items detected)
Registry Data Items Detected: 0(No malicious items detected)
Folders Detected: 0(No malicious items detected)
Files Detected: 0(No malicious items detected)
is the scan over ?
Yes those are the results I pasted
No malicious items detected
Now Click Start -> Control panel
-> Programs and features
OK am at Uninstall or change a program
Can you see a program TOSHIBA ConfigFree?
Select it and un-intslla.
Now restart the computer.
If you are using the same computer,
Bookmark this page.
Ctrl + D
You're in my favourorites tooldbar
Now restart the computer and check if you have the same issue or not.
ok removal complete & rebooting
Google Home page still not opening on startup
Running Yahoo Messenger to see what happens there
Still the same problem with Yahoo Messenger too
We will set google as home page first.
In the IE,
In the General tab
give www.google.com as the Home page
It's the one that you are using to Chat with me.
Relaunch the IE
Google homepage is ok now
have Yahoo Messenger running for test
Still trouble with messenger
We can re-install the yahoo messenger if it's not working
Go to programs and features
and remove yahoo messenger
Will I lose my chat history?
I don't see Yahoo Messenger in the progrm list
Y messenger ?
Nothing under Y
ok hold on.
KK goes fro T to W
Download the messenger from the below link and install:http://messenger.yahoo.com/download/
OK is installing
Says installation complete
Now launch the yahoo messenger from the shortcut that got created.
Are you getting any issue Yahoo messenger now ?
Yes but have always used Yahoo Mail to access my messenger chat
You you were using yahoo mail from IE ?
That you can do even now. Go to yahoo.com and log into your mail.
You can see a messenger option too.
OK is this chat window supposed to scroll at the time?
You mean the chat window of Justanswer ?
This chat windows will write last message in the bottom, so we have to scroll up to see old message
if that's what you meant.
___________Please don’t forget to click ACCEPT[bottom, right] so i can get paid for my work.Leave a POSITIVE feedback if satisfied. A Bonus is highly appreciated.(You need to click ACCEPT even if you are a SUBSCRIPTION or TRIAL member)
This display keeps running through all of the chat messages
Pain in the ***
Can be an issue with the Chat.
if your internet connection got some issue, this chat will not work as we are expecting.
OK looks like you have helped me solve my original issues. I'm at a loss as to why Google home page and my entire Yahoo was removed though?
You want yahoo as your home page ?
What you meant by your entire yahoo was removed ?
Is just the Yahoo programs were removed from my computer
I didn't do it
Do you know the name of the yahoo program that you had ?
We can try installing it.
Yahoo messenger we have already installed.
Let me look at the installed program list again pls
You missed the Yahoo toolbar on top of IE, is that what you are saying as the Yahoo program ?
No I had nothing in the programs and feautures when I fist looked an after reloading now I do
Right click on top[The blue region] of the IE, you can see different toolbars installed on IE.
There was no Yahoo programs listed when I first looked
Are you seeing yahoo toolbar there ?
If yes, select it and enable it.
The Yahoo toolbar is now there but that's not what I mean when i he Yahoo programs were gone
Gone as in not listed in the programs and features list
And now they are again after the reload
What was the use of that software ?
As far as I know yahoo got 2 main software, one is the messenger and other is toolbar.
All of my Yahoo software
Neither were there that's what I'm saying
I didn't remove it but someone did
Was that these widgets ?http://widgets.yahoo.com/
No don't use them
Anyways I'll see what happens and will know to look in the programs to see if the |yahoo programs are there if I have any more trouble
Thanks for your help
You are welcome
OK will do