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technicalcat
technicalcat, Consultant
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Experience:  20 years experience. B.S. Computer Science
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Windows updates are failing with error codes 643 and 6BB?

Customer Question

Windows updates are failing with error codes 643 and 6BB?
Submitted: 2 years ago.
Category: Computer
Expert:  authentech replied 2 years ago.

authentech :


http://support.microsoft.com/kb/923100/

Basically, it involves un-installing .NET Framework Version 1.1 Service pack
1.

Then download and use (Run as Administrator) the Windows Installer CleanUp
Utility, and remove all references to .NET Framework Version 1.1 Service
pack 1 (only!).

Then reinstall .NET Framework Version 1.1 Service pack 1:
http://www.microsoft.com/downloads/detai…

Then run Windows Update again

Customer:

I receive a windows installer message stating that "The system administration has set policies to prevent this installation"

authentech :

Is this your own personal computer or a corporate machine on a domain?

Customer:

Yes my own PC

authentech :

when do you receive this message

Customer:

When running th MSI methos 1 fix.

authentech :

Right click on the file and select Run as Administrator

Customer:

Which file should I right click?

authentech :

the file you are trying to run and getting this message. Save it to your computer then right click and run as admin

Customer:

I was trying the 923100 file from microsoft support. It does not give me the option to run as admin.

authentech :

that is the FixIt option. Please scroll lower on the page and follow the manual instructions

Customer:

I have tried to both repair and to remove the MS.NET Framework 4 Client Extended and Profile but am not allowed to complete either.

authentech :

Are you running a user with administrator privileges. You can check this at control panel, users

Customer:

Yes, it states that I am an Administrator.

authentech :

I am going to opt out and see if we can find another expert

authentech :

I'm not sure.

authentech :

Thanks and hold tight.

Customer:

OK, what should I do now

Expert:  technicalcat replied 2 years ago.
Hello there,

Where and when are you getting these error codes. You say updates, but do you mean updates you are purposely trying to install ... or just automatic updates? If you are trying to install something, what exactly is it?
Customer: replied 2 years ago.

The automatic updates have been failing since Jan 12, 2012. In looking at my update history in looks as though framework 4 always fails. When I attempt to downloaded "important" windows updates I receive error codes 643 and 6BB.

 

 

Customer: replied 2 years ago.

Can someone please help me with my windows updates problems?

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