Please read: Remember to click the Accept button ONLY once your issue is resolved. If the first answer does not work, just REPLY to me and we will continue.
So you don’t lose me on a restart, I recommend setting up your JA account. Click My Account on the top right, then Edit Password. Click Save Changes once finished. To return to me, either bookmark/favorite this page, or go to http://www.justanswer.com and click My Questions at the top right. If you don’t see My Questions, you should see Login in which you can sign in with your email and the password XXXXX just created.
Restart your computer into safe mode with networking. To do this, restart the computer. Immediately following the splash screen (First screen you see, might say dell/hp depending on manufacturer) start tapping the F8 key. When done correctly, you'll get advanced startup options. Select safe mode with networking. From safe mode with networking, or before you boot to safe mode with networking, click this link and download the file. http://tinyurl.com/justinmal
Install it (Malwarebytes), its free so don't purchase it. Run a full system scan. When completed, click Show Results and then click Remove Selected and restart if prompted. That should get rid of the infection.
Let me know the results when completed, might take take a bit to do the scan
Okay, I tried downloading from the link you gave and was told IT has a virus! LOL
I'm also not getting a response when I hit F8. I have an HP Pavilion dv7-4080us and am holding down the fn key as I hit f8 but the computer just keeps restarting like normal and comes up like normal. :-(
Justin, you are NOT going to believe this.
I ended up not going through restart, but simply pushed the power button to shut the computer down, then turned it back on again -- knowing that an an additional screen would come up and hoping it had the safe with networking option. It did and everything came up.
Brought up IE, typed in the link and downloaded the file.... and was told it contained a virus and the computer deleted it!
???? help? LOL
Okay, I'll try that.
BTW, I have Webroot Antivirus on here. Got it when I bought this thing.
Cross your fingers... again!
Just tried without safe mode and got the same virus reply.
I'll go try it in safe mode.
Which antivirus/malware/etc. do you like?
Safe mode didn't work and, unfortunately, I first noticed this in email attachments quite a while back. Didn't think anything of it until it told me that my 1&1 internet invoice had a virus.
Okay, it looks like I'm headed to Staples to pick up a thumb drive and ask the guys there if they'll let me download the two files you gave me.
What do you think?
There's a red shield with a white X in it then " [file name] contained a virus and was deleted. Learn more." When I click learn more, the Windows help section on installing antivirus software, etc. pops up.
There's no error number or anything like that.
Okay. Times like this I almost wish I was back in corporate finance with my techy gurus. LOL
I moved to the country but, unbelievably, the small town I live in has a Staples that is nearly around the corner. I should be able to make it there and back in a half hour. I just hope that there's a sympathetic guy there who will download the two files for me! LOL
We should know in an hour or so. Talk to you then!
Well, found a nice guy to download the two files at Staples, got home, loaded the first one, ran a full system scan and almost one and three quarters hours later.... I tried opening something and still got the virus message. (It did find one thing, but it wasn't rated as bad. I deleted it anyway.)
I'm now going to load the hitmanpro one and see what happens.
Hitmanpro found something. I think it just deleted it. LOL
I'm going to reboot and check an attachment and see what happens.
Actually, I ran both in regular windows.
I just re-rean hitman. It identified something called gcinstall.exe in a file called Wild Tangent app. ?? "contains a high amount of malware related properties" I don't remember ever loading anything called Wild Tangent.
I'm holding it at the hitman screen that says "close all applications and click Next to remove malicious software"
I'm assuming I should shut this down and click Next. LOL But I'll wait until you tell me whether there's anything else I need to do.
Okay, I'll go ahead and click next and check an attachment.
If it still gives me a virus message, I'll remove webroot and make sure no old ones are still hanging out there -- I had Norton 360 before. Then I'll try another file.
Are we having fun yet?
Okay, I deleted Webroot, ran the justinmal and hitman scans under safe mode and still just got a virus message.... on an excel file that I attached to a client!
Unfortunately, I don't have chrome installed. I've heard of it, but I've always worked with ie.
I did find a Norton file still there that connected to my offsite backup... which I no longer use, so I deleted it.
You're 100% correct! I did the ie 64 bit and went to justinmal and it downloaded without a problem.
Okay, I'll let you know what happens.
Love working with someone who knows what they're doing!
I'm having problems reloading IE 9 -- the install got timed out and now it downloads but won't install. Did the Norton and Webroot uninstalls and still got the virus message.
Maybe if I if I delete temp files, restart and try the download/reinstall again.
I did a program search on AVG and got two worksheets (where I was using the formula) and 41 files .... generally with unclear names. There are no other antivirus things that I can see.
There's a Roxio that doesn't ring a bell.
Are you sure I shouldn't retry loading IE9?
I couldn't remember testing in ie 8 so I just did and justinmal was downloading just fine until I stopped it. Guess that means it is something in ie 9.
I'll go try re-downloading ie 9.
It downloaded but didn't install. It was 1/3 way thru install when it stopped before, which is probably what's hanging it up now, but I can't find it anywhere.
Tried twice more to download and it downloads but doesn't go to the install step.
Okay, it is now official.
I was able to download IE 9 and install it. Testing under IE 8 I could directly download justinmal. Under IE 9, I just got the virus notice.
Don't know whether there are any updates, but....
What's next .... or are you ready to call it quits for the day? LOL
Slave driver! LOL
Okay, I'll restore the advanced settings, reboot, test. Then start deleting security updates a date at a time, reboot, test.
Microsoft has a heck of a lot of updates! I'll let you know if the testing goes okay at some point.
Justin, I'm going to bed. No luck so far and it's nearly 11:30pm.... and I've been up since 4:30 this morning. LOL
I'll continue in the morning and keep you posted.
I'm back into delete, reboot and test mode, but no luck so far this morning.
I'll let you know if I run into anything.
Tried the new user and everything worked the same as it does for me....okay when I go through programs, ie 64 bit; virus when I click on ie icon.
I'm going back to deleting. LOL
Deleted all the updates and still couldn't download justinmal unless I went through Programs, Internet Explorer 64 bit.
Freaked when I couldn't get through to you about having no security on my laptop, so spent late last night and early this morning updating Windows.
I noticed one thing though when I was actually awake this morning. When I click on Programs, right below internet explorer 64 bit, there's another plain internet explorer. Why would that be?
Btw, when I wasn't getting through clicking on your link, I tried going through the main thingie for just answers and their error message gave an email address and incident number. They replied at about the time of your last reply and explained that they'd been down yesterday and a lot of today.
May have given you a breather, but know what that kind of problem can be like! Lots of unhappy people.
No real reason. I've just always used IE. Let me do a little inquiring and maybe I'll switch.
I'll "talk" to you tomorrow.
A little background for you. My first degree was in art but then I became a CPA and got a masters in finance. Worked in public accounting and corporate finance until I rediscovered art. (Yup, one of those people who used to be called right- and left-brained.) Anyway, left a high powered, high stress job in corporate to move to the country and carve and sculpt.
The reason I told you that is that I'm at the point where I can't afford to spend much more time on this. I have some house things going on and I have a commission that I need to complete, so.... unless you have something relatively quick for me to try, I'm ready to give up and take my laptop into the nearest city and have the geek squad work on it.
I will present you with a link to click. Click Run Remote Desktop. It should say “Joining Session” and then you will be prompted to Run/Continue/Allow, select any of them. Your antivirus may pop up and you’ll need to click allow as well. When done correctly, it should say Ready to Connect on the bottom right.
If it does not, try the process again (click the link again). And during Joining Session “Click to try another option” and a file download should begin. RUN/OPEN that file. It’s important that you click Allow/continue/run to any Prompts. If I’m NOT connected within a few minutes, return to this page and let me know if there is problems/errors.
Click the link below to begin: