How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Specialist
Category: Computer
Satisfied Customers: 3851
Experience:  MCP, RHCE
50152684
Type Your Computer Question Here...
John is online now
A new question is answered every 9 seconds

Hi, I have a toshiba laptop satellite c655 and it wont boot.

Resolved Question:

Hi, I have a toshiba laptop satellite c655 and it won't boot. I check the battery and it charges when I plug it in mouse and keyboard and cd rom works. Please help!
Submitted: 2 years ago.
Category: Computer
Expert:  John replied 2 years ago.

cyball83 :

Hello and Welcome to Just answer. My name is XXXXX XXXXX will be assisting you today

cyball83 :

Hello sir can you please tell me the full model number of the laptop which you can find on the bottom of the laptop.The full model number looks like C655-S5047

Customer:

c655-s5082

cyball83 :

OK thanks one moment please

cyball83 :

when you turn on the laptop can you see the Toshiba start-up screen

Customer:

no

cyball83 :

when you press the caps lock key does the light for the caps lock shows up

Customer:

yes

cyball83 :

OK please try the following
Press and hold the power button for 2 or 3 seconds to shut it down and then disconnect the AC adapter. Remove the battery and press and hold the power button for about 60 seconds. Releases the button do not insert the battery back now plug the adapter back and turn on the computer. See if the problem persists.

Customer:

still not working

cyball83 :

Restart the computer then press F8 repeatedly. then you will get Advance boot Menu on the Advanced Boot Options screen, use the arrow keys to highlight the Safe Mode and then press ENTER.

cyball83 :

see if you can access advance boot menu or safe mode

Customer:

still not working

cyball83 :

can you connect this laptop to a external monitor or TV using a VGA cable or HDMI cable and see if you can get the display on the external monitor

Customer:

no I am at work

cyball83 :

ok then can you find the memory module bay on the bottom of the laptop

cyball83 :

Sir please try the following
turned off the laptop then Press and hold the 0 (zero) key on your keyboard while
powering on the computer.

Customer:

it is it on the right or bottom left?

Customer:

nothing

cyball83 :

ok then one moment i will give you picture of the memory module location

cyball83 :

please check this image

Full Size Image

cyball83 :

can you identify it

cyball83 :

in the image the cover if the memory module is opened

Customer:

I can't open it I have tools but they are not the right size

cyball83 :

you mean screw driver

Customer:

yes i have small tool kit and a larger screwdriver

cyball83 :

ok

Customer:

I have tried all my tools and they do not fit the screw seems to be on tight

cyball83 :

ok does the hard drive light blinks when you press a key

Customer:

the numbers key lights up as well as the cap lock I can hear the computer boot with a little bing when windows starts

cyball83 :

OH OK so the screen display have a very low brightness am i correcgt

cyball83 :

i mean correct

Customer:

no brightness

Customer:

just a black screen

cyball83 :

but you can hear the windows start-up sound am i correct

Customer:

yes

cyball83 :

ok press and hold the FN key and then press repeatedly F7 key and see if the screen shows anything

Customer:

nothing

cyball83 :

press and hold FN key and then press F5 key once and see if the display shows up if not again press F5 key

Customer:

nothing

cyball83 :

ok it seems like either the laptop screen power inverter board or the back light of the screen is not funtioning

Customer:

so what do i need to do?

cyball83 :

you can confirm that by connecting the laptop to a external monitor using VGA or HDMI cable if that works then its a screen issues as i mentioned above

cyball83 :

Is this laptop still under warranty

cyball83 :

Also if the External monitor also doesn't work then its the display chip on the motherboard which is not functioning

Customer:

I did connect the coumputer to a projector to watch a film on the internet I will try to connect it again and see if I get a picture. If not I will take it to best buys and have them look at it

cyball83 :

it most probably a screen issue

cyball83 :

because you can hear the windows start-up sound

Customer:

Thanks I think so I think we are done and I thank you for your help

cyball83 :

you are welcome. Please don’t forget to click ACCEPT button in the main chat page. That’s the only way I get paid for the services that I have provided to you

John, Computer Specialist
Category: Computer
Satisfied Customers: 3851
Experience: MCP, RHCE
John and 7 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.