Hello, my name is XXXXX XXXXX I'll be happy to help you today! There's more than one possibility, but the first thing I'd suspect is malware - that your PC has a trojan and is being hijacked for use on a botnet. Follow the below steps to see if this is the case:
- Uninstall any and all other anti-spyware programs, registry cleaners, etc. If you have Mcafee or Norton, you may want to consider uninstalling these programs as well, as they are resource hogs and are not very effective against malicious software
- Download and run the Microsoft Security Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
- Download winsockfix from http://www.softpedia.com/get/Tweak/Network-Tweak/WinSockFix.shtml. Do not run this yet.
- Download MalwareByte's AntiMalware from www.download.com (search for malwarebytes antimalware). Update and run quick scan.
- Download Spybot Search & Destroy from www.safernetworking.org. Update, run quick scan, then apply immunization.
- Restart your PC.
- If you cannot connect to the internet, run winsockfix by double-clicking it and following prompts
- You may delete the EXE's
- Restart your PC (winsockfix should do this for you after it's finished and you click OK)
- I recommend downloading, installing, and using the Firefox web browser from www.firefox.com with the adblockplus addon
(if you cannot download these files on the infected machine for whatever reason, download them on another machine and copy them over via thumb drive)
Let me know if this doesn't solve your issue!