Hi my name isXXXXX would like to assist you with your Verizon Manager issue
Let's try something
Click this link to download Revo-Uninstaller
When it comes up and asks if you want to run or save select "Run"
Try to uninstall VZ using this tool here, it does a deep cleaning when removing software and eliminates the registry keys that may be associated with this program
Try to install again once it is completely removed.
If that fails
Hold the windows key (looks like a flag on the keyboard) and press R
In the runbox type msconfig
Click the Startup tab and click Disable All
Check the box to Hide Microsoft Items
Under the Service Tab
And press Disable All again under Services.
Reboot the computer and try the install again
If all goes well please press the Accept below and leave positive feedback, If it does not please reply to me and we will continue troubleshooting. My name is XXXXX XXXXX thanks for choosing JustAnswer.com
VZ Access Manager is no longer listed in the installed programs or Revo listings of installed programs - nor was it before. Disabled 'services' and 'startup'. Rebooted and still the same error on attempt to reinstall.
Did you try to install from http://vzam.net/
Lets try this
Use this page to find your model or a similar model device in the list.
Click the Download button
When it asks to run or save press Save
Save the VZAM . EXE file from the site to your computer somewhere you can locate it
Right click on the EXE file and click Run as administrator
Try to install once again
yes the setup file is from vzam.net
Try to right click and run as administrator
see if that makes a difference
we have tried that as welll and same result.
Are you on x64 or x32 windows 7?
What kind of device is this?
USB 4G modem Pantech UML290
Try this version here.
When you save it
Right click the file
Click the compatability tab
Click Run this program in XP SP3 mode, and also check run as administrator, click apply and ok
Try to open it again
one moment please still d/l' ing. T1 here is painfully slow
No problem :)
samey same brother
:( Let me re-open the question and see if anyone else has any ideas. I'll jump right back if I can think of anything.
Selected the tool for 'uninstall' VZ Access Manager is not listed. However now asks for the Product Code in the registry.
Error Code: -5006 : 0x800700b7Error Information:>SetupNew\SetupDLL.cpp (849)PAPP:VZAccess ManagerPVENDOR:Smith Micro Software, Inc. (http://www.smithmicro.com)PGUID:D9A6B2B4-E827-4D98-BFE3-B52926536247$18.104.22.168855PAK@Windows (6000) IE 9.0.8112.16421
(b) just running Malware Bytes, windows Defender and completely dinengaged Avira AV ware.
(c) NO issuus reported in device manager
7.7.1 (2730h) for Pantech UML 290 Windows 7 32/64 bit
Dug into the package - it's loaded so we got multiple things to look at.
(1) Please download and install CCleaner from
(2) Open the software and go to Tools
(3) Click Uninstallation and just click on save as text option to save the list of programs installed on your computer
(4) Click Startup -> Windows -> then save the list again for the Startup items in Windows.
(5) Please post these two .txt file onto http://www.mediafire.com/ and post links here so I can review the list.
(6) Next go ahead and install Revo Uninstaller the professional version - it comes with a 30 day trial anyhow so you can get rid of it after that but it will make our lives easier
http://www.revouninstaller.com/revo_uninstaller_free_download.html It is the lower right most Download button on the page.
CCleaner is a utility I have utilized for years so hopefully this is correct:
Need clarification on your number (4) instruction.
Okay gotcha now...missed that. Here is the startup.txt file as well:
Not meaning to get ahead of you. Yet, the VZaccess installer reports the following:
Conflict with IE 9 and VZaccess product code registry potentially now. Maybe this will help in diagnosis.
Can not find that the parent 'key' directory via the command prompt. Tried a couple of different syntax on the command. The CTRL+SHIFT+ENTER did not seem to do anything.
Attach is a sceen shot of the cmd prompt.
Additionally this is what VZAccess installer reports on failure.
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".
Been traveling all day today and have not had a chance to administer your last just yet. Will do tomorrow and advise. Still not have resolved. Thank you brother. Just wanted let you know still here.
Updated instructions are below.
To enable the viewing of hidden files, protected system files and file extensions in Windows 7 please follow these steps:
1.Close all programs so that you are at your desktop.2.Click on the Start button. This is the small round button in the lower left corner of your screen that has a Windows flag on it.3.Click on the Control Panel menu option.4.Click on the Appearance and Personalization link.5.Now click on the Show hidden files and folders option.6.Under the Hidden files and folders section select the radio button labeled Show hidden files, folders, and drives.7.Remove the checkmark from the checkbox labeled "Hide extensions for known file types."8.Remove the checkmark from the checkbox labeled "Hide protected operating system files (Recommended)."
9.Remove the checkmark from the checkbox labeled "Hide extensions for known file types."10.Once this is done, your Folder Options screen should look similar to the following image.
11.Press the Apply button and then the OK button.
I have been travelling the last few days. I will hopefully get to respond later this evening.
Thank you for your diligence.
This was not present in the Temp folder.
2. Administrator rights seemingly is not set right on this Win 7. Whe attempting to delete all items - some items will not allow to delete - saying requires permission/administrator rights.
3. Can not find anything in the 'event viewer' that is suspect.
4. Ran the VZaccess install again and the same result as initially.
VZAM_Uninstaller.LOG not found on system anywhere.
However did find these file directories in search for VZAM. Deleted the VZAM - Windows\installer directory.id
4(a) Here is the report log file contents of the last install attempt:
Sig.Name=Problem Signature 01
Sig.Name=Problem Signature 02
Sig.Name=Problem Signature 03
Sig.Name=Problem Signature 04
Sig.Value=VZAccess Manager for Pantech UML290 Sig.Name=Problem Signature 05 Sig.Value=Smith Micro Software, Inc.
Sig.Name=Problem Signature 06
Sig.Name=Problem Signature 07
FriendlyEventName=Program compatibility problem
ReportDescription=This program might not have installed correctly
5. Utilized REVO to uninstall the 3 Cisco installations.
Please have a lookey Mr. Kool-Aid.
Thanks for the update!
Also searched the file directories for any folders with references of VZAM, Pantech, Novatel and Smith-Micro and nixed them.
Did the same in regedit.
This is one of the only alerts that keep popping up when installation attempt is made. Yet, not certain it is relevant.
I just had to type this 3 times thanks to IE lol. Finally, here you go - this will give us the info we need:
(1) Windows Installer can use logging to help assist in troubleshooting issues with installing software packages. This logging is enabled by adding keys and values to the registry. After the entries have been added and enabled, you can retry the problem installation and Windows Installer will track the progress and post it to the Temp folder. The new log's file name is XXXXX XXXXX begins with the letters "Msi" and end with a .log extension. Each time you use the Add/Remove Programs tool in Control Panel, a new Msi*.log file is created.
(2) Enable Windows Installer logging
(2a) Use this FixIt to enable Windows Installer logging:
(2b) Open the registry with Regedit.exe
(2c) Locate the following path and keys which the FixIt should have created for you and update the key value with the value shown below - basically you are adding a ! to it because by default it will have value set to voicewarmupx after the FixIt:
(3) Control Panel -> Folder Options -> View -> Enable Show hidden files -> Uncheck Hide System Files -> Uncheck Hide Known File Extensions -> Click OK
(5) Start -> Search box type %TMP% and press enter. You should be at the path C:\Users\<<USERNAME>>\AppData\Local\Temp and once you have confirmed you are in that folder, clear out your TEMP folder. Keep the window open / minimized so you can get back to it once the logs are created.
(6) Right-click disable all security software from lower-right of your screen using the icons in the Notification area of the taskbar.
(7) Right-click -> Run As Administrator on the VZAM Installer executable
(8) Locate and zip up the MSI...log files created to http://www.mediafire.com/ and send me the links along with any error messages, issues and thoughts you would like to add.
(9) Once you are done troubleshooting, you can disable the logging. This should be used only for troubleshooting purposes and should not be left on because it will have adverse effects on system performance and disk space. You can change the value from voicewarmupx! to nothing for the Logging key stated in step 2c using regedit to disable it.
Not certain if this is correct.
Well nothing got logged if you don't see a file named MSIxxxx.log ie there should be a file that got created starting with MSI and with file type/extension .log.
Search in %TMP% and also in c:\windows\temp
That is all it creates in the tmp folder - less the FXSA.....file which I haven't been able to delete. I followed all of your steps for logging. Nothing of msi in \windows\temp either.
Sorry sir. Gave it a shot.
Download the Windows 7 package from here: http://vzam.net/download/download.aspx?productid=921
Right-click on the VZAM Installer and run it with Troubleshoot Compatibility
Click on Try Recommended Settings
This will probably set it to XP SP2
Click on "Start the program"
Don't close the Troubleshoot Compatibility Wizard.
The VZAM installer will try to run with the XP SP2 settings.
If it runs successfully, hit Next on the Wizard and choose "Yes, save these settings for this program"
If it fails, hit "Next" on the Wizard and choose "No, try using different settings"
You will get the following options:
(a) "The program worked in earlier versions of Windows but won't install or run now"
(b) "The program opens but doesn't display correctly"
(c) "The program requires additional permissions"
(d) "I don't see my problem listed"
Select a and d and try.
Now repeat the above procedure but this time instead of Windows 7 package, download and try with the Windows XP/Vista package: http://vzam.net/download/download.aspx?productid=920 and use the Troubleshoot Compatibility Wizard accordingly.
Save them in different folders as VZAM_W7 and VZAM_XP so you do not get them mixed-up.
Use the same procedure I wrote before when you are installing ie turning off the security, cleaning the TEMP are all still important steps. The .wer (Windows Error Report) output you gave before was good - I need any and all other errors you can generate.
I just retested my Windows Installer logging instructions on Windows 7 and they do work no problem. We have to make sure you are setting it up correctly.
(2c) Locate the following path and keys and send me a screenshot so I can confirm the values look correct:
BTW Logs I am referring to are the ones that look like this:
That is odd.
Could you check this for me?
(1) Open task manager (simultaneously press CTRL+SHIFT+Esc keys) > Services > Do you see any services named VZaccessmangeruninstaller?
(2) Did you ever have McAfee installed on this computer?
(3) Try to run the VZAccess Manager installer directly from an elevated command prompt with the following command which also tells the program directly where to log the process - copy/paste below into Start -> All Programs -> Accessories -> Command Prompt -> Right-click run as administrator:
msiexec C:\Windows\Installer\vzam\VZAccess/ Manager.msi /L*v c:\gman_msi_log.txt
Check the log now with the registry settings in place and a direct push to log the details - we'll see if the logging issue is because the VZAM .exe bootstrapping application somehow has issues or if the problem resides elsewhere.
Have all these PTUML entries in the registry - not deleteable.
(1) Yeah, I would not advice deleting those directly from the registry in that fashion.
Understand. Registry back to original state.
(2) Is this computer part of a domain?
Just part of 'workgroup' at home.
(3) Was it issued by your place of work or your personal?
(4) Do you use McAfee Endpoint Encryption? Before just stopping services you should make sure you are not going to impact things negatively. Check the McAfee endpoint client and see if and what features are installed. If your harddrive is actively encrypted by McAfee it would not be advisable to just nuke it.
Do not knowing use it.
(5) Did you have any other McAfee products installed before?
Have not had McAfee installed before.
Run Windows Disk Clean-up - Double-click on Computer -> Right-click on Hard drive -> Properties -> General tab -> Disk Clean-up
Run the McAfee Removal Tool for starters - this will remove all McAfee software off your system. Take a system restore point before running the software just in case. Also if McAfee Endpoint Encryption client software is reachable from your Programs in the Start Menu, run it and make sure your harddrive status shows up as decrypted just in case.http://mcaf.ee/42ed9
Let me know how the clean-up goes.
We completed the 'disk cleanup'. All went good. Just not certain of it's effectiveness at this time.
The McAfee end point is not accessible via 'programs'. However - how may we will determine if it's removal may or not effect any other programs on the system.
We will wait for your instruction.
What is the brand and model of the laptop?
I'll double-check the packaged software to see if anything related in there.
HP ProBook 4730s (picked up new last October)
Yeah as I suspected - Drive Encryption provided as part of HP ProtectTools is McAfee Endpoint Encryption (Formerly SafeBoot® Device Encryption).
So launch HP Protect Tools Security Manager on your desktop and check the Drive Encryption status. Is your drive encrypted?
Ok, looks like the drive is not encrypted. (see inserted screen captures)
We will await 'your' instruction. Will not initiate anything on our own at this point - as not to deviate from your/our objective here.
OK. Let's go ahead and run the McAfee Removal/Cleanup tool:
McAfee Removal Toolhttp://mcaf.ee/42ed9
Let me know how the process goes.
Are you sure this will not detriment anything on system?
It will remove McAfee products off the system - since in this case you confirmed you are not using any - it will remove any remnants of uninstalled McAfee components.
It might uninstall the McAfee Endpoint Encryption which you are not using per your confirmation.
Take a system restore point before you begin if you have not created one earlier when I instructed.
McAfee Endpoint still shows active in the task manager after removal tool ran and re-booted. Had created 'restore point' prior to initiating.
Program will not install....says it is for 95/98 versions and not NT based system.
Throughout the process - sometimes various steps employed move things along partially but without the right sequence the overall process might seem to not work. It seems like something might have happened besides the install monitoring utility but...
Also I see that my post before for manually resetting the msi installer repo did not come through... but nonetheless glad it worked out. The first set of instructions needed a revision to force things through... I'm just still curious as to why you never did get the verbose mode / logs from the Windows Installer. Did they ever start appearing after VZAccess installer proper?
Are you referring to using Revo Uninstaller Pro? What is the exact software name/link? I like to take a look.
Thanks for your patience!
We used the install logger of 'Advanced Uninstaller Pro'. http://www.advanceduninstaller.com/
We utilized the log install function of this program and it allowed the re-install of VZam.
We could not get the verbose mode / logs from Windows Installer to ever function proper - never showed up in 'Temp' folder.
I suspect something ill with 'administrative rights' on this system. As we have had difficulty in installing and functioning other items as well with errors of admin rights.
Thank you kooleraid in all your efforts to assist.