How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shefin Your Own Question

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 3617
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
15907069
Type Your Computer Question Here...
Shefin is online now
A new question is answered every 9 seconds

Gateway NV55C cant find OS. System Recovery Options doesnt

Resolved Question:

Gateway NV55C can't find OS. System Recovery Options doesn't list OS. How do I install the drivers for the hard disk?
Submitted: 2 years ago.
Category: Computer
Expert:  Shefin replied 2 years ago.

S H E F I N :

Hello, and welcome to Justanswer. My name is XXXXX XXXXX I will be happy to assist you.

S H E F I N :

Please let me know when you are ready.

Customer:

I'm ready

S H E F I N :

May I know the exact error message you are getting?

Customer:

It boots up in recovery mode, can't boot into Windows, comes up to System Recovery Options.

S H E F I N :

Do you get any message?

Customer:

Windows Error Recovery... Windows failed to start. A recent hardware or software change might be the cause. (It did download a bunch of patches yesterday).

S H E F I N :

By doing the recovery, you will loose all the data in the computer and it wil restore it to factory settings.

Customer:

Windows is loading files... Tells me to select the keyboard (US), then comes to System Recovery Options. No Operating System is listed .

Customer:

But it does have an option not to lose the files if I can find the right drivers.

S H E F I N :

The system recovery will restore the computer to the factory installed state.

Customer:

Then can we do something else?

Customer:

It has an option to use recovery tools that can help fix problems starting Windows. Select an operating system to repaid. If your operating system isn't listed, click Load Drivers and then install drivers for your hard disks.

S H E F I N :

Please restart the computer and keep tapping the F8 key.

Customer:

ok

S H E F I N :

Do you get an option for System Restore or Repair your computer?

Customer:

Ah, it says Repair your computer

Customer:

plus a bunch of other options

S H E F I N :

Select that and select System Restore from the options.

Customer:

ok

S H E F I N :

You have Startup repair, system restore, command prompt etc, under recovery tools. Right?

Customer:

It just routed me back to where I was when I started... hold on, let me try it again... Yes, I think I saw Startup Repair

S H E F I N :

Select System restore from the list.

Customer:

I've tried Startup repair a few times, trying it now...

Customer:

It's attempting repairs... sorry to take so long

S H E F I N :

Please do not choose startup repair.

S H E F I N :

Select System Restore.

Customer:

Woops... well, it will cancel in a minute, that hasn't worked before...

S H E F I N :

And restore the computer to an earlier date.

Customer:

Ok... System Restore... will try in just a minute

S H E F I N :

Ok

Customer:

Still here... sorry it's taking so long... Okay, startup Repaid cannot repair automatically

Customer:

Okay, selecting System Restore

Customer:

It says I must specify which Windows Installation to restore -- restart and select an OS ... only problem is, no OS is listed...

S H E F I N :

It was working fine bfore. Right?

Customer:

Fine til yesterday... when I logged out, it did a bunch of system updates... they completed as far as I know, I didn't shut off the computer

Customer:

I'm at the System Recovery Options but no OS is listed and I don't have a drivers disk to insert

S H E F I N :

Please turn off the computer, remove all external devices, battery and AC Adapter from the computer.

Customer:

ok

Customer:

k battery is out

S H E F I N :

AC Adapter?

Customer:

out

Customer:

no peripherals, nothing connect to it

S H E F I N :

Then, press and hold the power button for 30 seconds.

Customer:

k

Customer:

nothin happening

S H E F I N :

Ok

Customer:

still pressing

S H E F I N :

Then, insert the AC Adapter.

S H E F I N :

Only the Adapter.

Customer:

done

S H E F I N :

Then, try turning on the computer.

Customer:

it's coming on

S H E F I N :

Ok

Customer:

Same errors - windows failed to start

S H E F I N :

Restart the computer and get into BIOS setup utility by pressing F2 or Del key (try both)

Customer:

k

Customer:

I'm in BIOS

S H E F I N :

Press F9 to load defaults.

Customer:

Done

S H E F I N :

Then, press F10 to save and exit.

Customer:

Done, it's rebooting

Customer:

Windows Error Recovery - same screen as before

S H E F I N :

Then, try if you are able to do System Restore.

Customer:

k trying

Customer:

Nope... still coming back to keyboard input method and then Sys Recov with no OS listed

S H E F I N :

Please restart the computer and keep tapping the F8 key.

Customer:

k

S H E F I N :

Check if you are able to get Advanced Boot options including Safe mode.

Customer:

Yup Safe Mode, SM w Networking, and SF w Command Prompt

S H E F I N :

Select Safe mode with command prompt.

Customer:

k

Customer:

Dang... select keyboard input method again

Customer:

No OS on System Recovery Options

S H E F I N :

Do you have any CDs inside the CD/DVD drive?

Customer:

no

S H E F I N :

Please get into BIOS once again, find the boot sequence and change first boot device as Hard drive. Then save and exit from BIOS.

Customer:

k

Customer:

Boot 1 says Toshiba MKxxxx .. then optiarc dvd, then legacy PCI device... which one s/b first?

S H E F I N :

Toshiba MK, is it the hard drive?

Customer:

I think so

S H E F I N :

May I know the name listed?

Customer:

Toshiba MK3265GSX

S H E F I N :

That is already listed as boot 1. RIght?

Customer:

Yes

S H E F I N :

Alright.

S H E F I N :

Press F10 to quit from BIOS.

Customer:

done

S H E F I N :

Restart the computer and press ALt and F10 keys together.

S H E F I N :

Please do not restore factory setings.

S H E F I N :

Check if you are getting the option.

Customer:

lots of beeps

Customer:

Launch startup repair or start windows normally

Customer:

the second option leads into the recovery if I select it... not selecting it til you say

S H E F I N :

Select Start windows normally.

Customer:

k

S H E F I N :

No, it will not be a recovery option.

Customer:

I'm at System Recovery Options

S H E F I N :

May I know the options?

Customer:

Startup Repair, System Restore, System Image Recovery, Windows Memory Dx, Command Promjpt, Recovery Management

S H E F I N :

Are you able to select System Restore, Command Prompt? Either of these?

Customer:

command prompt

Customer:

windows\system32

S H E F I N :

Please check if you are able to get into command prompt.

Customer:

i'm in

S H E F I N :

Type in rstrui.exe

S H E F I N :

And press enter.

S H E F I N :

it will start system restore.

Customer:

It says I must specify which Windows Installation to restore

S H E F I N :

It does not detect the OS still.

Customer:

no

S H E F I N :

Please wait a minute.

Customer:

sure

Customer:

BTW -- c: says the Volume doesn't contain a recognized file system and takes me back to x:\windows\system32

S H E F I N :

I would suggest you better restore the computer to factory settings.

S H E F I N :

However, you will loose all the data in your computer.

Customer:

Yup, I guess I'm seeing that. How do we restore to factory.

Customer:

Recovery management selection doesn't allow me to select restore type, they're both grayed out.

S H E F I N :

If the recovery drive is corrupt you will not be able to do it without the disc.

Customer:

Is there any way to get the disc?

S H E F I N :

You have to order it from Gateway.

Customer:

Ok... is it even worth it? Maybe the hard drive is just totally hosed...

S H E F I N :

It will not cosr more then US &25.

S H E F I N :

If you are replacing the hard drive, you need to have the disc in order to reinstall the operating system on the new hard drive.

Customer:

Ok, I can do that. Shall I just find it on the Internet or do you have a link for me? ANd I do appreciate your time and knowledge, you do know your stuff.

S H E F I N :

I will proivde the link.

S H E F I N :

Please wait a minute.

S H E F I N :

Go to the link below and enter the SNID of your computer.

Customer:

Ok, thank you. Is that it? I press the accept button?

S H E F I N :

Please try ordering it right now and let me know if you are able to place the order.

Customer:

k

Customer:

K, it's ordered. Any chance I can use the recovery CD to get the drivers and still save my data?

S H E F I N :

You will get the drivers disc with the recovery disc.

S H E F I N :

There is no need to worry about drivers.

Customer:

Okay. I appreciate your help.

S H E F I N :

However, you have to contact alocal technician in order to save your data.

Customer:

Okay, I can do that.

S H E F I N :

Alright.

S H E F I N :

Do you have any questions?

Customer:

Now do I press Accept?

S H E F I N :

If the response was helpful, please click ACCEPT, so that I can get paid for my time and effort.

S H E F I N :

A positive feedback is precious to me.

Customer:

Sure, will do. Thank you so much.

Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 3617
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Shefin and 8 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.