No problem, we'll figure it out.
I want you to do two steps this time.
Go to start > all programs > accessories >
Right click cmd
, and click Run As Administrator
. If you don't see the option, just click cmd
In the command prompt type this:netsh winsock show catalog
Check your spelling, you should get a confirmation saying to restart your computer in the command prompt.
Do so, then test your browsers again. Any of them is fine, see if the connection can be made. If NOT
, its time to start looking fora n infection. Norton is garbage, so don't think you're clean simply because you had it.
Click this link:http://tinyurl.com/justinmal
Download and install Malwarebytes. Run it, do a system scan (we don't need a full scan at this time). If it finds an infection, click SHow Results
at the end and click Remove Selected
. It will ask to restart as well, after the restart, test the browsers again.
I do need to know if it finds an infection though, regardless of the results. I'll be here, keep me posted.