I have a dell xps 410 suddenly shut down, won't restart, has vertical bule line on the start up screen before it crashes, In safe mode the screen saver will say video card not compatible
Computer OS: Windows Vista
I am a computer idiot so bear with my teminology and sp, we cleaned the inside of the tower and pulled and replaced the boards
Hello Welcome to JustAnswerWhen this problem started ?When do you start ,does it give any error or just vertical blue line and tell me if you have an extra monitor ?
the code my brother saw was NV7DDMKM.sys, I also changed the video card to another spot. I still had to restart in safe mode
That clearly shows that your Video Card has gone faulty and needs replacement.Do not worry,it is just your video card,Once you replace it,it will be fine.You will not loose any dataLet me know if you have any questions regarding this,Please remember to click on ACCEPT to approve my payment.You can still reply after clicking on ACCEPT I will appreciate a bonus
5+ Experience as Computer Professional
Welcome to justanswer.com I am sorry that you are having a problem and I will be more than glad to help you with the best of my ability. If you don't mind me asking the graphics card you have is it added or are you using the one built in?
Got my new video card in and everything is working, thanks