Hello and welcome to just answer!
is the USB device plugged in ?
no i took it out and restarted the computer and it still says the same thing
please restart the computer and start tapping F8 key as soon as you restart/start it
tap until you get a menu
select SAFE MODE from it and press enter key. tell me the result then
it said system is loading files then it went to a blue screen after 10 secs saying a problem has been detected windows has to shut down to prevent further damage.
can you tell me the error code that is displayed on the blue screen?
is there anyway to pause the blue screen it only lasts about 4 seconds
and i have no idea what an error code looks like
there will be a hexadecimal code
i just need that code
i dont know if thats the right amount of 0s
please give me a minute
do you have data on the hard disk which you want to save?
no i just bought the laptop like 3 days ago
ive put nothing on it
i started to download world of warcraft but thats it
give me a minute please
please restart your computer and start tapping the F9 key
tell me which screen you get
windows boot manager
what are the options?
wubdiws setup [ENS enabled]
and i can press tab and it will hightlike Tools: windows memory diagnostic
also says "To specify an advanced option for this choice, press F8"
please select ( highlight ) windows setup and press the enter key
tell me then
Asus Preload wizard
asks me what language i want to recover
it gives me three options: 1. recover windows to first partition only. 2. recover windows to entire HD 3. Recover windows to entire HD with two partitions
you can go for option 3 as it will create two partitions for you
k i clicked finish
i guess it will take some time to restore the computer
k i think it finished the computer restarted
its says Setup is starting services
its on the desktop screen now
installing a bunch of stuff
anything else you would like to know?
how long will all this preparing for first use take
i think not more than 30 minutes at most
what is the progress?
i will go offline in a while. so if you have any questions, please ask
i hope the problem has been resolved and you are again in control of your computer
its still configuring system settings
factory installation stuff
ok. in case there is any question later on you can post it here and i will respond as i get online again
kk sounds good
ty for all your help Aitizaz
my pleasure. thank you very much for coming to just answer. hope you system will be up and running
if the problem has been resolved, please press the accept button to end the session. thank you