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Welcome to JustAnswer. My name is Chris and I'm an professional technician here to assist you with your question.
What you will have to do is open the back of the computer with a screw driver if you feel comfortable enough in doing so.
Please let me know so we may move forward.
Some how your message didn't show on my browser, I was stuck on the processing page. I am ok to open the back of my computer.
not sure, i had it turned around to work on the back.
should I do it again?
I think I found it
I am ready. Just tell me what to do. By the way, I really appreciate your help.
Can you help me fix my problem without sending it in to HP?
Thanks, I'll give it a try.