Hi and welcome to JustAnswer.com. My name is XXXXX XXXXX I will assist you with your issues.Try to start it again and this time keep pressing F12
see if you can get the startup menu
no i watched it start up 3 times pressing the f12 button constantly
can you go into bios?
when it starts press F2
go to startup sequence or priority
do you see the hard drive detected?
where exactly is that located?
what do you see in bios?
the menu on top
main, security, diagnostics, system configuration, and exit pages
go to system config
ok. i see language, fan always on, action keys mode and boot options.
cd-rom enabled. floppy boot and internal network adapter disabled. then boot order underneath.
idk if it matters but above cd-rom boot it says POST HotKey Delay (sec) <0>
under boot order
you don't see hard drive?
because the list you gave me got no hard drive
when did you have this issue?
since yesterday. was just browsing online. then it shut down and started this problem.
how about this
do you have a philips screw driver?
lol uh oh
please disconnect power and take out battery
then try to open the hard drive cover
thisll take me a min
what we are trying is to reseat the hard drive
sorry for the wait. had to go downstairs to find it. opening now
please take your time.
please remove the hard drive. Then put it back and plug the power adapter in. Try to turn on.
nope same problem
sorry it took long my screwdriver is a little too big so i had to use my knife
How about this. go to BIOS. go to exit and select use default settings. Exit and save changes. Then reboot
exit saving changes. still rebooting
looks like a hardware issue. You would need to go to a computer shop so they can take a look at your computer. I would say it's hard drive failure.
how long did you have this laptop for?
a year or so not that long
so if you cant help me does my card still get charged?
How about this
Let me opt out and reopen this question to all experts
if no one can help you, you can request Customer Service for refund.
i thought it was the only way to tell you that what you suggested, didnt work. and that i wasnt satisfied with your answer because it didnt help fix the problem. i never been to this site so i didnt how to reply back other than my first comment.
yes i tried all the F buttons. nothing works or does anything immediately when the computer boots up. the only thing i can do is press the ESC button to get to the start up menu which then lets me choose between the f1,f2,f9, f10, and f11 buttons. i will continue to work with you to try and fix this problem.
im goin in to try.. ill let u know
Or, tap F10, do you see any options in there to do a Hard Drive Test
Also, do you hear any disk or fans running on the laptop
ok i dont have an enclosure thing for my hard drive to copy my files. im gonna have to go to a store and buy one. but i still havent fixed anything yet so idk how i feel about paying for something else but whatever. thanks.. i guess.