Thank you for posting your question
Please let me know when you are live in the chat session
Hello, I am here at work and would like your help for my home computer e mail problem.
Are you there?
I am in live chat are you?
It states you are in live chat but I do not see or hear form you?
Are you running internet explorer and or mozilla firefox as your browser?
I would try mozilla firefox and see if it works with this browser, that would eliminate one issue.
Click on this link to download mozilla - save it to the Desktop and run it from there
Please let me know the outcome with detail
Please let me know the outcome