Hi, Welcome to just answers, My name is XXXXX XXX I will be assisting you today.
Try this Right click on the word file - click on Open with and it will ask you which program you want to use to open this file, if you dont see Word click on choose program, select Word and tell it to associate all .doc files with Word.
Just tried that. Didn't work. Still received the message that Windows can't find that particular file. Says make sure I typed the name correctly.
What is happening? Did you receive my response?
Yes I am here
Ok what is the exact error you are reciving
It says "windows can't find 'C;\Users\KC\............name of file' Make sure that you typed the name correctly, and then try again
Ok one sec
Did you move these word files from another computer
No. My computer started acting strangely about 2 days ago. Inconsistently slow when either surfing the net or accessing documents, etc. I have an external hard drive where I save all of my work files. I backed up these files 2 days ago when I became concerned about the way the computer was running. I tried to pull up one of my saved word documents from my external hard drive and got the same message.
What do you have for antivirus
Ok make sure that it is updated and you should run a scan
I am able to open saved Adobe files and Excel files...just not Word. Do you want me to run the scan now?
Yes run the scan and lets see what it finds
make sure it is up to date firts
ok. how do I make sure it is up to date?
Do you know what version of Kaspersky you have
If you try to run a scan and it is out dated it will probaly prompt you to update.
ok. I have Kaspersky Internet Sec. 2011 Version 11.0.400
When you backed these up did you leave the files in your documents folder on your computer or did you completely remove them all to the external hard drive
ok run the scan
It will prompt you to update if it is not
Scan is running now. I left the files in my doc. folder on my computer and just copied to external. I usually back up files every couple of months.
Is your external harddrive plugged into your computer right now
On Kaspersky screen it says my data bases are up to date. Scan is proceeding. External is plugged in.
Ok can you open the external drive and try to open a word file from there
No. Get the same error message.
let me know when the scan finishes
I am doing a complete scan. I just checked and it said it would be 7 hours to complete the scan. Says I am only 1% done. I have a flash drive that has some of my Word files saved. Should I plug this into my USB and try to open a document?
Sure try it
What happens to our conversation if I get kicked off line?
you can hit ctrl and D at the same time to bookmark this page so you can come directly back here
Just tried opening a file. It wouldn't open but I didn't get the same error message. It acted like it was going to open. Computer seemed to bog down. Screen turned blue like it was opening the doc., but didn't open. Said Microsoft Word across the top of the screen, but the little icons on the top left corner of most word docs were faded like I didn't have the option of choosing them. The screen remained blue....no words on the screen from the doc. itself.
Ok let the scan finish and lets see what it finds
ok. may take some time. Saying only 5% done and estimated completion time of 6 hours
unrelated question.....how does the billing work for your service?
I dont know to tell you the truth, I just get credit for helping customers, I have nothing to do with the billing side of it all.
Hey. Finally got finished running Kaspersky full scan. Said it had 5 infected files, 2 suspiscious files and 1 quarantined file