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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36854
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Computer problem - High CPU usage by Internet Explorer - what

Resolved Question:

Computer problem - High CPU usage by Internet Explorer - what is this and how do I fix it?
Submitted: 5 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 years ago.
Hi,

The Internet Explorer program is corrupted. Please reset Internet Explorer:
  1. Close all Internet Explorer windows and folders.
  2. Click Start , and then click Control Panel.
  3. Open Network and Internet if available, open Internet Options. Then click on Delete and delete everything.
  4. Click the Advanced tab, and then click Reset.
  5. In the Reset Internet Explorer Settings dialog box, click Reset.
  6. Then check.

If there is still any issue, please download and install Firefox browser at
http://www.firefox.com
then close Internet Explorer, then open Firefox and go to any website in Firefox and check if it works fine in Firefox.

Please let me know if there is still any issue later. Thank you.
Customer: replied 5 years ago.

Will I lose any of my information like passwords etc. by doing this. I don't know too much about computers

Expert:  Viet - Computer Tech replied 5 years ago.
If you want to keep your information, then after clicking on the Delete option, don't check the boxes at Passwords , and Form Data and History.

Please also try my 2nd suggestion if needed. Please let me know. Thank you.
Customer: replied 5 years ago.
I don't think I can do this on my own. I will need someone with computer expertise to do it for me - please cancel my request.
Expert:  Viet - Computer Tech replied 5 years ago.
Don't worry, the steps are simple; I will continue to work with you. Please try and let me know if you are stuck at any step. I can even remote to your computer and fix directly if needed. Thank you.
Customer: replied 5 years ago.

Is this going to be $38 - I can't afford any more?

Expert:  Viet - Computer Tech replied 5 years ago.
Don't worry, there is no additional cost at all. Thank you.
Customer: replied 5 years ago.
Can you remote to my computer and fix for me - I am nervous to do it on my own
Expert:  Viet - Computer Tech replied 5 years ago.
No problem; please click on the link below:
http://67.192.95.188:8040/?Session=7667e2fe-fd8a-406f-9136-bc970790bf4a&SUPPORT=JAVAW
, then click on agree/allow/run whenever prompted.

Thank you.
Customer: replied 5 years ago.
It did not connect - does it take a long time?
Expert:  Viet - Computer Tech replied 5 years ago.
Yes, it might take a long time. Please wait and see if it gives any error message. (try other options if needed if it shows.) Thanks.
Customer: replied 5 years ago.

Tried two options but doesn't seem to work - no error messages?

Expert:  Viet - Computer Tech replied 5 years ago.
It looks like your computer prevents the connection. Please just try my step-by-step instructions. It does not affect your files. Please let me know if you are stuck at any step.

Please reset Internet Explorer:
  1. Close all Internet Explorer windows and folders.
  2. Click Start , and then click Control Panel.
  3. Open Network and Internet if available, open Internet Options. Then click on Delete , then check all the boxes except Passwords , and Form Data and History, and then delete.
  4. Click the Advanced tab, and then click Reset.
  5. In the Reset Internet Explorer Settings dialog box, click Reset.
  6. Then check.

If there is still any issue, please download and install Firefox browser at
http://www.firefox.com
then close Internet Explorer, then open Firefox and go to any website in Firefox and check if it works fine in Firefox.

Please let me know if there is still any issue later. Thank you.
Customer: replied 5 years ago.

Items 4 and 5 - I clicked advanced tab and reset but do not see reset Internet Explorer settings dial box - where is it?

Expert:  Viet - Computer Tech replied 5 years ago.
Don't worry about it; just click on Reset, Reset.... Thanks.
Customer: replied 5 years ago.
I won't know if it worked until I look something up on the Internet.
Expert:  Viet - Computer Tech replied 5 years ago.
Yes, please go to websites and check. Thank you.
Customer: replied 5 years ago.
I can't seem to look anything up - computer is in wait mode?
Expert:  Viet - Computer Tech replied 5 years ago.
Please restart the computer and check. Please let me know. Thank you.
Customer: replied 5 years ago.
I restarted computer and tried to look something up on the internet - the message came up again. So it is still there. I have had it for today its 7.45 pm and I am shutting down.
Expert:  Viet - Computer Tech replied 5 years ago.
No problem; you can continue any time.

When you have time, please download and install Firefox browser at
http://www.firefox.com
, during installation, allow Firefox to import from Internet Explorer
, then close Internet Explorer, then open Firefox and go to any website in Firefox and check if it works fine in Firefox.

Please let me know if there is still any issue later. Thank you.
Customer: replied 5 years ago.
I dont think I want to try anything else. Thanks anyway.
Expert:  Viet - Computer Tech replied 5 years ago.
You can try to download & update Internet Explorer and check:
For windows vista and 7:
http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-9/worldwide-languages
For windows xp:
http://www.microsoft.com/download/en/details.aspx?id=43

, but Firefox is faster and more reliable: http://www.firefox.com
(You can test using it and decide; you can keep/use both Internet Explorer and Firefox.)

Thank you.
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