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Claws224
Claws224, IEEE Network Engineer, Microsoft
Category: Computer
Satisfied Customers: 5182
Experience:  approx 20 years of experience from software to hardware design
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cd/dvd rom driver will not load

Customer Question

cd/dvd rom driver will not load
Submitted: 5 years ago.
Category: Computer
Expert:  Claws224 replied 5 years ago.

Claws224 :

Hi,


 


It sounds like your upper and lower filters have become corrupted owing to an update, To fix this can you follow this link to Microsoft and click the Fix it button to repair your registry then reboot your machine and see if it will work after the machine boots back up http://support.microsoft.com/kb/314060


 


Let us know if you have any issues or if that does not work.


 


Thanks



Eric

Customer:

it worked

Customer:

thanks

Claws224 :

Great,

Usually this happens when you update your machine and it usually only ever happens once so you should be fine from this point forward

Claws224 and 10 other Computer Specialists are ready to help you