Hello and Welcome to Just answer. My name is XXXXX XXXXX will be assisting you today
Sir can you please specify the full model of the lenovo laptop?
No, I'm sorry, I don't have the literature with me. I bought it about a year ago.
do you have the laptop with you?
on the bottom of the laptop you can find the series and model number
OK, the series number is s/n CBU3469763 and the m/o is CB00080402
ok one moment please
On the laptop does it say lenovo G560
OK then that is the model number,now please do the following
Turn off the laptop (ifs on )and disconnect the AC adapter. Remove the battery and press and hold the power button for about 60 seconds. Release the button do not insert the battery back now plug the adaptor back and turn on the computer. See if the problem persists.
How do I remove the battery?
one moment please
Also, I can't turn it off. When I push the on/off switch, the two lights stay on.
press and hold the power button for 3 to 5 seconds and it will turn off
ok, it did turn off. thanks.
ok now i will send a image how to remove the battery
I think I found the battery on the bottom of the computer, at the back.
did you remove the battery?
YES! It seems to have worked.
is the laptop up and running now.are you in desktop now
yes, my desktop looks normal. Should I put the battery back in?
yes turn off the laptop and remove the power cable and then insert the battery back and then turn it on.let me know
Yes, everything seems normal. Thank you!!!
you are welcome.do you want to check again
You mean turn it off and then on again?
did you plug in the power cable back when you turn on last time
No, it's still unplugged.
ok once again turn off then plug in the power cable and turn it back on and let me know
ok, just a minute.
Everything seems normal.
Glad to know that.
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ok, thank you again.
You are welcome