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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36843
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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My HP desktop keeps freezing. I ran the HP diagnostic PC-Doctor.

Resolved Question:

My HP desktop keeps freezing. I ran the HP diagnostic PC-Doctor. CPU and Memory passed but one of my DRIVES failed:
WDC WD6400AADS-OOM2BO WD-SCAV52927683

error code: BIOHD-8 A SMART test failed on the drive

i prefer to work with Eric. i am going to bed now but would like to give some notice to see if he's available in the next day or two after I get home from work please.

thanks~
Submitted: 5 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 years ago.
Hi,

That means the hard drive is failing; can you back up your files?

Thank you.
Expert:  Viet - Computer Tech replied 5 years ago.
Hi,

Since the WDC WD6400AADS-OOM2BO WD-SCAV52927683 hard drive might fail completely soon, I suggest to back up your files to another drive now.

Then do a full disk check:

  1. Click on Start, the Computer

  2. Right-click the WDC drive letter, and then click Properties.

  3. Click the Tools tab, and then, under Error-checking, click Check now. Then check both boxes and click on Start, and continue.

 

Thank you.

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