Please press Ctrl+D to bookmark this page so that you can easily return to it...
Now, please go to Help (top-left; if you do not see it, tap the ALT key) and select Help --> Restart with Add-Ons Disabled…
Check these boxes:
-Disable all add-ons
-Reset toolbars and controls
-Reset all user preferences
-Restore default search engines
(Do NOT check Reset bookmarks)
Then click Make Changes and Restart, and that should resolve the issue for you.
If you do not see Help --> Restart with Add Ons Disabled, you will need to close ALL Firefox windows (including the one you are currently viewing this page in, if you are using Firefox) then please go to: XXXXX XXXXX > All Programs > Firefox > Firefox (Safe Mode)... and follow the same steps as above. Let me know how it goes; thank you.
In Internet Explorer, please go to Tools > Internet Options. (If you don't see Tools, tap ALT, or hold ALT and while holding ALT, press T) Click on the Advanced tab... Click Reset, then Reset again. Click OK out of those windows once it's complete and close all Internet Explorer windows… and then open up Internet Explorer again.
That should get it removed for good; thanks!