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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 26018
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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Forgot my password XXXXX WD SmartWare, how can I reset without

Customer Question

Forgot my password XXXXX WD SmartWare, how can I reset without losing my data (just had surgery and anesthesia causes me to forget things):
Western Digital My Book Essential 2 TB with a power button and recessed (reset?) button, both on the back of the drive.
Submitted: 2 years ago.
Category: Computer
Expert:  Waitongu2 replied 2 years ago.

Hello,

1> Try Another Computer

2> Another USB Cable

3> Contact WD Support

http://support.wdc.com/contact/index.asp?lang=en

 

I hope this helps.

Customer: replied 2 years ago.
Sorry, still looking for another cable to try on my laptop instead of desktop. Slow moving on a cane after surgery, will let you know asap. WD will not help.
Expert:  Waitongu2 replied 2 years ago.
Thats ok. take your time, no problem.
Customer: replied 2 years ago.
Tried 3 USB cables on two different USB ports on my laptop instead of my desktop, both Windows 7 machines, no difference. Tried normal password 10 times and several others.

WD support will not help.
Expert:  Waitongu2 replied 2 years ago.

Sorry about that,

I see WD will not help because they do not have any recorded information. The only other thing i can think of short og erasing your Hard drive it to try and remove Smart ware

 

Let me know if this is something you are willing to try.

Disable SmartWare VCD in Windows

  • 1

    Click the "Start" button and type "smartware" in the search box.

  • 2

    Select "WD SmartWare" and press "Enter."

  • 3

    Click "Settings" and select "Set Up Drive."

  • 4

    Click the "Virtual CD" button.

  • 5

    Select "Disable VCD" and click "Apply VCD Settings."

  • 6

    Unplug the USB and power cables from the Western Digital drive.

  • 7

    Wait 10 seconds, then reconnect the USB and power cables



Read more: How to Disable SmartWare | eHow.com http://www.ehow.com/how_7389034_disable-smartware.html#ixzz1ko0x3200

Customer: replied 2 years ago.
Will I lose my data if I do this?
Expert:  Waitongu2 replied 2 years ago.

I dont think you will because all we are doing is removing Smartware. but instead of taking the chance lets install Smartware on a different computer and see if you are going to get the same error.

 

I hate to say this but if we do not get the password Erasing the drive will be the only way out. I would say hold off on it till you are recovered and probably the short term memory will come back and then you may not have to loose the data.

Customer: replied 2 years ago.
I thought that Smartware was a hardware encryption and that there might be a way to reset the password by using the power and/or reset button in combination with unplugging both cables.

I have seen ways to remove Smartware but you lose the data. My whole point in using this service was to find a way to remove without losing data.

Sorry, I don't think that you have helped me out any.
Customer: replied 2 years ago.
Relist: Incomplete answer.
Find an expert who can help me reset












wd Smartware without losing my datat.
Expert:  Waitongu2 replied 2 years ago.

I am sorry. I will opt Out and see if another expert has better solutions for you. Sorry i could not help.

 

Wish you quick and full recovery.

Customer: replied 2 years ago.
Thanks for trying, sorry it did not work out.
Expert:  Viet - Computer Tech replied 2 years ago.
Hi,

I'm really sorry to let you know that there is no way to reset the password without formatting the drive. The hard drive password is for protecting your data; on one can crack it. Even professional data recovery service cannot recover your data:
http://support.wdc.com/recovery/index.asp?lang=en&selregion=americas

Thank you.
Customer: replied 2 years ago.
Relist: Incomplete answer.
I have already read the link you referred me to, but I have also seen some board postings that said it was possible.

Thanks for trying, but you haven't helped me.
Expert:  Viet - Computer Tech replied 2 years ago.
Hi,

I have already read the board postings also; it is not possible. From the postings, it is only possible in cases where people do remember their passwords, but the smartware program has issue, i.e., the program is corrupted. There is no way to recover data without a correct password. Of course, you can confirm my answer with any data recovery service; when you contact any professional data recovery service, and explain your situation, then they likely will say they cannot recover your data. Even if they are willing to take a look, it won't work (data recovery service should guarantee their service, so you can mail them your external hard drive for them to check if they are willing to.)

Thank you.
Customer: replied 2 years ago.
What about this thread:
http://forum.hddguru.com/unlock-smartware-password-true-t20227-20.html

What about this software:
http://www.dl4all.com/tex/tag/open+WD+SmartWare+password.html

I am waiting on a response from WD about their recommended recovery services, thought that someone else would know.
Expert:  Viet - Computer Tech replied 2 years ago.
No, it won't work; data recovery service may only recover deleted files or corrupted hard drive. If it works, then it would be a good business for data recovery service as many people forget their hard drive passwords:
http://wdc.custhelp.com/app/answers/detail/a_id/3741

OK, please take your time and confirm with WD. Thank you.

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