1> Try Another Computer
2> Another USB Cable
3> Contact WD Support
I hope this helps.
Sorry about that,
I see WD will not help because they do not have any recorded information. The only other thing i can think of short og erasing your Hard drive it to try and remove Smart ware
Let me know if this is something you are willing to try.
Click the "Start" button and type "smartware" in the search box.
Select "WD SmartWare" and press "Enter."
Click "Settings" and select "Set Up Drive."
Click the "Virtual CD" button.
Select "Disable VCD" and click "Apply VCD Settings."
Unplug the USB and power cables from the Western Digital drive.
Wait 10 seconds, then reconnect the USB and power cables
Read more: How to Disable SmartWare | eHow.com http://www.ehow.com/how_7389034_disable-smartware.html#ixzz1ko0x3200
I dont think you will because all we are doing is removing Smartware. but instead of taking the chance lets install Smartware on a different computer and see if you are going to get the same error.
I hate to say this but if we do not get the password Erasing the drive will be the only way out. I would say hold off on it till you are recovered and probably the short term memory will come back and then you may not have to loose the data.
I am sorry. I will opt Out and see if another expert has better solutions for you. Sorry i could not help.
Wish you quick and full recovery.