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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Computer
Satisfied Customers: 14598
Experience:  Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified
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My volume icon keeps saying no speakers or headphones are plugged

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My volume icon keeps saying no speakers or headphones are plugged in, I can not get any sound from my laptop. When I go to hardware and sound, it simply states that no devices are installed. It also states that the digital audio HDMI is not plugged in. My laptop is a Compaq model CQ61-415SA
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

Do you have Windows 7 32 bit or 64 bit?. Please click Start, then right click "Computer" and select Properties to find out the version.

Thank you.
Customer: replied 5 years ago.
64 bit
Thank you!. Please remember I do not receive a salary from this company. I am an independent Computer Science Engineer with more than 10 years of experience working with Computers, and now working here. The only way for me to be compensated for my time is when the customer (You) click the Accept button when satisfied. Thank you for your help and understanding.

Please run the following Windows application:

Click here -----> http://support.microsoft.com/mats/AudioPlayback/

Then click "Run Now"

Run it and then try again to play any song to see if it works.

If no luck, please let me know so we can continue reinstalling your computer's audio drivers.

Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting.

Please scroll down and click the green Accept button so I can get compensated for my time

Thank you very much!

John C.
Computer Science Engineer
Customer: replied 5 years ago.
OK, I tried playing a piece of music via media player classic and this is what i got, it stated that (not sure if this is important btw) " the following pins failed to find a connectable filter Audio switcher out.
:C:\Users\Public\Music\Sample Music\All_American_Reject-_Gives_You.mp3::Audio
ffdshow Audio Decoder::Out
Audio Switcher::Out

Media Type 0:
--------------------------
Audio: PCM 44100Hz stereo 1411kbps

AM_MEDIA_TYPE:
majortype: MEDIATYPE_Audio {73647561-0000-0010-8000-00AA00389B71}
subtype: MEDIASUBTYPE_PCM {00000001-0000-0010-8000-00AA00389B71}
formattype: FORMAT_WaveFormatEx {05589F81-C356-11CE-BF01-00AA0055595A}
bFixedSizeSamples: 1
bTemporalCompression: 0
lSampleSize: 1
cbFormat: 18

WAVEFORMATEX:
wFormatTag: 0x0001
nChannels: 2
nSamplesPerSec: 44100
nAvgBytesPerSec: 176400
nBlockAlign: 4
wBitsPerSample: 16
cbSize: 0 (extra bytes)

pbFormat:
0000: 01 00 02 00 44 ac 00 00 10 b1 02 00 04 00 10 00 ....D¬...±......
0010: 00 00 ..


Media Type 1:
--------------------------
Unknown

AM_MEDIA_TYPE:
majortype: MEDIATYPE_Stream {E436EB83-524F-11CE-9F53-0020AF0BA770}
subtype: MEDIASUBTYPE_None {E436EB8E-524F-11CE-9F53-0020AF0BA770}
formattype: FORMAT_None {0F6417D6-C318-11D0-A43F-00A0C9223196}
bFixedSizeSamples: 0
bTemporalCompression: 0
lSampleSize: 307200
cbFormat: 0

Maybe i'm meant to re install something

Thank you very much!

Please download and install the audio drivers especially made for your computer, from here -----> http://goo.gl/RZEMx <== CLICK HERE

Download AND Install it.

Then try again and let me know if the issue is solved now.

Please let me know if the issue is not solved clicking the "Reply to your expert" gray button, so we can continue troubleshooting.

Please scroll down and click the green Accept button so I can get compensated for my time

Thank you very much!

John C.
Computer Science Engineer
Customer: replied 5 years ago.
Taking a while, oh wait yes...thank you, XXXXX XXXXX to say would pay you in 15 minutes nonetheless. But yes it worked. Hah never thought these websites actually worked (I sound like a cliche). My goodness, finally Thanks a lot!

That's great! Laughing, please don't forget to click the Accept button below!

Thank you!!!
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