Hello My Friend, Welcome to Just Answer.com. My name is XXXXX XXXXX X am a Microsoft- Certified Technician and will assist you today.
Please try the following:A. Reset the browser:
Launch Internet explorerClick ToolsClick Internet Options.Under the general tab, please delete cookies.After that click the Advanced tab.Under Reset Internet Explorer settings, click Reset. Then click Reset again.When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.Start Internet Explorer again.
B. Please try to login to your account using mozilla firefox. Please click start, all programs and check if you have mozilla firfox or not.
If not, please download and install it as under: