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Molinari, Computer Support Specialist
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Experience:  Certified IT Guru since C-64 and Amiga, expert at grey areas....
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I forgot my gmail password XXXXX I dont remember the answer

Resolved Question:

I forgot my gmail password XXXXX I don't remember the answer to my security question and I don't have access to my recovery email address...what should I do?
Submitted: 2 years ago.
Category: Computer
Expert:  replied 2 years ago.
Please be aware that you are paying for information and Expert advice, and not for the successful unblocking of your account.
Only YOU can guarantee that your account will be successfully unblocked.


Your account will be successfully recovered ONLY IF you provide enough details, and enough ACCURATE details for them to verify that you are who Google thinks you are supposed to be. Only Google can make that determination, so please understand this information before replying/Accepting the answer – thank you.




If you have a phone tied into the account, you can get the password XXXXX to your phone by going here:

http://www.google.com/support/accounts/bin/answer.py?answer=152124


Otherwise, there are two basic options available to regain access to an account: doing a Password XXXXX and submitting the Account Recovery Form.

You'll need a working email address where you can be contacted, either a free yahoo, hotmail, or another gmail will do....



Reset password XXXXX

https://www.google.com/accounts/recovery?service=mail&continue=https://mail.google.com/mail/?ui%3Dhtml%26zy%3Dl&hl=en

If a Password XXXXX isn't successful, then use the Account Recover Form. The Password XXXXX can fail if the recovery address was also changed. Keep trying the Account Recovery Form even if it's rejected (at least 10 times over the course of several days). A Google employee has confirmed on the forums that a bad guess doesn't hurt the outcome, the process only looks at the correct information. But Google doesn't publish exactly how they use the information to return accounts, so keep trying.

While this automated system works for many people, there are some cases where it can be very frustrating. But don't give up. There's nothing you can do (like deleting the account) until you re-gain access to it. And since Google does not offer live support for the free Gmail product, these are your only options.

This page will help you through the account recovery process: http://mail.google.com/support/bin/answer.py?hl=en&answer=46346

Or start here and click no and fill out the form:

https://www.google.com/accounts/recovery/?&hl=en
or here
http://www.google.com/support/accounts/bin/answer.py?answer=48598&hl=en


There also two numbers you can try:

650(NNN) NNN-NNNNor(NNN) NNN-NNNNbr/>
For what it's worth, over 1.6 million people have had their gmail and hotmail accounts hacked and blocked the past month, so you're not alone...

I realize that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information. I hope you understand that following the above steps is the only way to get your account back...



Molinari, Computer Support Specialist
Category: Computer
Satisfied Customers: 4459
Experience: Certified IT Guru since C-64 and Amiga, expert at grey areas....
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