How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Aitizaz Your Own Question

Aitizaz
Aitizaz, Software Engineer
Category: Computer
Satisfied Customers: 1212
Experience:  Vast exp. in troubleshooting,maintenance and counselling
17531195
Type Your Computer Question Here...
Aitizaz is online now
A new question is answered every 9 seconds

ASUS U56E will occassionally re-boot unexpectedly. Any cur

Customer Question

ASUS U56E will occassionally re-boot unexpectedly. Any cure?
Submitted: 2 years ago.
Category: Computer
Expert:  Aitizaz replied 2 years ago.

Aitizaz Ahmad :

Hello and welcome to Just Answer!

Customer:

Thanks --- any ideas?

Aitizaz Ahmad :

This actually happens when the computer / operating system gets a read/write failure on the memory

Aitizaz Ahmad :

does it happen too often?

Expert:  Aitizaz replied 2 years ago.
What Happens Now?

Your chat has ended, but you can still work with your Expert to get an answer to your question if you have not yet received one.

Come back to this page at any time to see additional information from your Expert.  You will also receive an email when your question is updated.  If you want to send a message to your Expert, use the box below.

If you have already received a satisfactory answer to your question, click the Accept button above.  Experts are credited for each accepted answer they provide.
Expert:  Aitizaz replied 2 years ago.
To avoid this, please do the following.

1. Click on the Start button (in the left bottom of the screen, a rounded button with windows logo) and then on Control Panel.

2. In the right top of the screen, click the VIEW BY drop down and select SMALL ICONS.

3. Click on the System link.

4. In the task pane on the left, click the Advanced system settings link.

5. Locate the Startup and Recovery section near the bottom of the window and click on the Settings button.

6. In the Startup and Recovery window, locate and uncheck the check box next to Automatically restart.

7. Click OK in the Startup and Recovery window.

8. Click OK in the System Properties window.

this will solve your problem.
Aitizaz, Software Engineer
Category: Computer
Satisfied Customers: 1212
Experience: Vast exp. in troubleshooting,maintenance and counselling
Aitizaz and 6 other Computer Specialists are ready to help you
Customer: replied 2 years ago.
Sorry -- Problem NOT SOLVED ---

Computer re-booted twice since I made the changes you suggested...
Also, seems to be happening more frequently. At first, maybe once a day, now twice in only a couple of hours...What's the next step??

Expert:  Aitizaz replied 2 years ago.
please do the following and tell me the result.

1. right click COMPUTER and select MANAGE.
2. in the left pane, select EVEN VIEWER, then WINDOWS LOGS and then click APPLICATION.Now in the middle pane, you will see a table. Please go to the time on which the computer restarted itself and double click on that ROW to get a new pop up screen. Tell me what error does it show.
Customer: replied 2 years ago.
This is shown many times and was the last entry when the computer shut down (this time it did not re-boot):"Login failed for user 'sa'. Reason: Failed to open the explicitly specified database [CLIENT:

It also appears to be the last entry when the computer re-booted previously.

This last re-boot --- the first entry after User Profile was EventSystem The EventSystem sub system i surpressing duplicate event log entries for a duration of 86400 seconds. This suppression timeout can be controlled by a REG_DWORD value named SuppressDuplicateDurations under the following registry key: HKLM\Software\Microsoft\EventSystem\EventLog.

Is this helpful
Expert:  Aitizaz replied 2 years ago.
when did this problem occur for you the first time?
Customer: replied 2 years ago.
The computer is brand new and noticed the periodic re-boot at in the first couple of days == at that time re-boot seemed to happen only when I first turned on the computer --- then it would be on all day at work with no re-boot... Only recently in the last week it started to happen more frequently.
Expert:  Aitizaz replied 2 years ago.
pleas do the following and see the results.

1. Go to START and type SYSTEM RESTORE in the search box.
2. click NEXT on the very first screen.
3. On the next screen, see if there is any date and time on which the computer was working fine. if so, select it and press next.rest of the process is self explanatory.
4. if you do not see the suitable date and time in step 3, then click the SHOW MORE RESTORE POINTS checkbox and press next key. from the list, look for the relevant date, select it and press next key.

i hope this will solve the problem.
Customer: replied 2 years ago.
Sorry -- can't do that -- I'm traveling this week and next week as well and need the data that's on my computer now...

Also, you asked me to find a point where the problem was not occuring but in my previous response, I said that I believe it was happening from the beginning. If we can't resolve this in the next couple of days, I'll return the computer to the Best Buy Service group -- The Geek Squad -- after I back up everything and get another computer on line...
Expert:  Aitizaz replied 2 years ago.
If the system is under warranty, you must hand it over to the geek squad. That is the most appropriate thing you can do.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.