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Netman70
Netman70, Computer Systems
Category: Computer
Satisfied Customers: 256
Experience:  Network Engineer
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Windows will not let me run itunes update. DEP problem, but

Customer Question

Windows will not let me run itunes update. DEP problem, but I can't turnj it offl
Submitted: 2 years ago.
Category: Computer
Expert:  Netman70 replied 2 years ago.

Netman70 :

Hi, Welcome to just answers, My name is Scott and I will be assisting you today.

Netman70 :

check if you have an alternate "quick time" in your programs. uninstall it, re-install i-tunes and quick time separately and everything should work again

Customer :

Hi Scott, help!

Customer :

I already did that, and finally gfot itunes to install, but now windows won't let it run.

Netman70 :

Did you disable DEP?

Customer :

Yes, I put a check next to itunes in DEP

Netman70 :

turn off DEP by clicking Start> All Programs> Accessories > right click on Command Prompt > choose Run as administrator. Now type
bcdedit.exe /set {current} nx AlwaysOff
To turn DEP back on type bcdedit.exe /set {current} nx AlwaysOn.

Customer :

shyould I leave this chat session to try to do that, and if so, how do I get back to you

Netman70 :

You dont have to leave

Customer :

ok

Netman70 :

if you do just log back into justanswers and clikc on this question

Customer :

I don't remember my password for administrator I didn't think I chose one

Netman70 :

ok just leave that blank

Customer :

I must be doing something wrong, it won;t accept the command prompt

Netman70 :

ok try this

Netman70 :

Disable Data Execution Prevention (DEP)

  1. Right click on My Computer and Select Properties.
  2. Click the Advanced tab, and in the Startup and Recovery section, click the Settings button.
  3. In the System Startup section, click the Edit button.
  4. Now find the text that says /noexecute=OptIn.
  5. You need to replace OptIn (which the default) with AlwaysOff.


    Be sure to enter this text carefully and exactly as it's mentioned above. Failure to do so could prevent your computer from booting.

    Your boot.ini file should read:/noexecute=AlwaysOff

  6. Click File and then click Save.
  7. Click OK to close Startup and Recovery window.
  8. Click OK to close System Properties windows
  9. Restart your computer.
Netman70 :

before you restart hit Ctrl and d at the same time to book mark this page so you can come back.

Customer :

What you suggested is not recognized as a command

Customer :

what you told me to do doesn't work, it is not recognized as a command are you still here?

Netman70 :

yes

Netman70 :

did you try the last steps I added

Customer :

Okay I did that. what shall I do now

Netman70 :

hit Ctrl and d at the same time to book mark this page so you can come back

Netman70 :

then restart your computer

Netman70 :

open itunes and see if it works then come back here

Customer :

I still cannot open itunes

Netman70 :

Ok well Im am out of Ideas, I will Opt out of this one so that other experts can take a look.

Customer :

ok

Customer :

ARE YOU CONNECTING ME WITH SOMEONE ELSE?

Customer :

I have not had my problem solved so I do not want to accept and loose my $38.00 Are you connecting me to someone else?

Customer: replied 2 years ago.
Relist: Inaccurate answer.
The expert could not help me, I need another expert
Customer: replied 2 years ago.

My problem is not solved

 

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