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TaylorTech
TaylorTech, Computer Repairer
Category: Computer
Satisfied Customers: 1822
Experience:  6 College Certificates, 16 years exp, Own Computer Business
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Fatal Application Error #2120

Customer Question

Fatal Application Error #2120
Submitted: 2 years ago.
Category: Computer
Expert:  TaylorTech replied 2 years ago.

TaylorTech :

Hiya, My name is XXXXX XXXXX I've been repairing and upgrading computers for over 10 years, I will help you to the best of my ability.

TaylorTech :

usually this error is given on a broken shortcut

TaylorTech :

Try going into the rosetta stone directory and clicking the .exe file and try to run it there

Customer :

Do not see the file .exe

TaylorTech :

Will need to find the main launch file in the folder

Customer :

ok

TaylorTech :

Typically is .exe but may be different

Customer :

There is nothing in the file to open resetta stone, been trying for two days

TaylorTech :

So the main files are missing?

Customer :

It looks like it

TaylorTech :

ok how did you perform the uninstall?

Customer :

Went Control panel and click on programs and features and selected Rosetta stone and uninstalled it could not reinstall it

TaylorTech :

When you try to reinstall what happens?

Customer :

Nothing, the install application is missing from the disc

TaylorTech :

Is it original disk or copy?

Customer :

The original

TaylorTech :

when you put the cd in, do you get a prompt to start install?

Customer :

No

TaylorTech :

Ok put disk in

TaylorTech :

go to start

TaylorTech :

and computer

TaylorTech :

look on cd

TaylorTech :

Look for setup or install or something of that nature

Customer :

Nothing like that there

TaylorTech :

well if the installation files are missing from install disk, its a paperweight now

TaylorTech :

How old is the disk?

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