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tekbabe
tekbabe, Computer Support Specialist
Category: Computer
Satisfied Customers: 436
Experience:  Support software installation and troubleshooting, email, virus, spy & malware removal.
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msn games, hearts multiplayer, suddenly will not load. it repeatadly

Customer Question

msn games, hearts multiplayer, suddenly will not load. it repeatadly after selecting players and starting to launch game, then about when game should start it says try relaunching, possible open ports problem.
Submitted: 2 years ago.
Category: Computer
Expert:  tekbabe replied 2 years ago.

tekbabe :

Happy New Year,,,are you there??

JACUSTOMER-dercjip3- :

yes

tekbabe :

Are you having issues going to any other websites

JACUSTOMER-dercjip3- :

no

tekbabe :

are you near or on the computer in question right now

JACUSTOMER-dercjip3- :

yes

tekbabe :

yes which

JACUSTOMER-dercjip3- :

i am on the computer in question

tekbabe :

is it a computer or laptop

JACUSTOMER-dercjip3- :

it also does the same on laptop

JACUSTOMER-dercjip3- :

this is a desktop.

tekbabe :

which one do you want to focus on the laptop or desktop

JACUSTOMER-dercjip3- :

either, I can open laptop quickly so this page is not interrupted

tekbabe :

okay open laptop and lets work on that

JACUSTOMER-dercjip3- :

ok

JACUSTOMER-dercjip3- :

almost!

tekbabe :

i am here

JACUSTOMER-dercjip3- :

explorer is open on laptop

tekbabe :

what version explorer...go to help and then it will let you know version under ABOUT internet explorer

JACUSTOMER-dercjip3- :

explorer 9

tekbabe :

that may be part of the issue...do you also have mozilla firefox on your laptop

JACUSTOMER-dercjip3- :

no

tekbabe :

okay a couple of things - please go to the page that gives you the issue and put the link in here....

tekbabe :

ie - http://www.justanswer.com

tekbabe :

and download and save to the desktop to your laptop

tekbabe :

i need the link for msn...can you please type it here??

JACUSTOMER-dercjip3- :

ok http:zone.com/en/hearts/zpadefault.htm

tekbabe :

download and save mozilla to desktop of laptop now

JACUSTOMER-dercjip3- :

i am trying mozilla entry

tekbabe :

will that page that you gave me load for you on ie9 browser

tekbabe :

I am using ie8 browser and it loads fine

JACUSTOMER-dercjip3- :

how can i use ie8 instead

tekbabe :

First off are you downloading firefox onto laptop right now?

JACUSTOMER-dercjip3- :

i just loaded ferfox on laptop

tekbabe :

okay please install it...it does not take long

tekbabe :

just hit next...as defaults

JACUSTOMER-dercjip3- :

it is launching, firfox

tekbabe :

once you have fireox up and running go to the link you gave me

JACUSTOMER-dercjip3- :

it is default explorer it says

tekbabe :

dont understand what you mean

JACUSTOMER-dercjip3- :

it internet explorer has stop[ped working

JACUSTOMER-dercjip3- :

it came back

tekbabe :

have you opened firefox yet

tekbabe :

then go to the page you sent me

JACUSTOMER-dercjip3- :

yes

tekbabe :

and???? I cant see what you see, details please -LOL

JACUSTOMER-dercjip3- :

i am trying, now it doe not open explorer?

tekbabe :

1. open firefox

tekbabe :

2. go to the site you gave me

tekbabe :

3. tell me what you see

JACUSTOMER-dercjip3- :

i click on the big E and it wont open

tekbabe :

if what you are trying to tell me is that you are losing connectivity that is a totally different issue

tekbabe :

WHY are you clicking on a BIG E

tekbabe :

that is not mozilla firefox

JACUSTOMER-dercjip3- :

i am trying to open explorer

tekbabe :

please do what I am asking you...so that I can help you

tekbabe :

FORGET internet explorer right now

JACUSTOMER-dercjip3- :

mozilla start page is up now.

tekbabe :

1. open firefox





2. go to the site you gave me






3. tell me what you see



JACUSTOMER-dercjip3- :

mozilla start page is up how do I go to site?

tekbabe :

the site you gave me....type it in the address box at the top

http:zone.com/en/hearts/zpadefault.htm

JACUSTOMER-dercjip3- :

it site is untrusted

tekbabe :

it site...was does that mean....are you saying it is giving message...if so accept to get on site

JACUSTOMER-dercjip3- :

get me out/details/I understand the risks ok

tekbabe :

there are no risks...

tekbabe :

just high security set on your system

tekbabe :

have you gotten to the msn page you gave me on firefox

JACUSTOMER-dercjip3- :

no it has not came up

JACUSTOMER-dercjip3- :

i am sorry not a good typer, looking at two screens!

tekbabe :

no problem....what do you see on the LAPTOP MOZILLA FIREFOX BROWSER screen exactly

tekbabe :

http:zone.com/en/hearts/zpadefault.htm

tekbabe :

when you are on this page

JACUSTOMER-dercjip3- :

it says firefox prevented this game from opening

JACUSTOMER-dercjip3- :

opions is at end of bar

JACUSTOMER-dercjip3- :

options

JACUSTOMER-dercjip3- :

how about forget the laptop for now i will be on desktop only

Expert:  tekbabe replied 2 years ago.
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Expert:  tekbabe replied 2 years ago.

Hello

 

I seem to have lost you on chat

 

What I am trying to determine is if your browsers - IE9 or Mozilla Firefox are the issues

 

I am able to open the page you gave me easily on IE8

 

If you were not able to load the page, and I was, I will walk you through going back to IE8

 

This is what happens when I try to load the MSN page you gave me...loads but no pictures......

 

Your browser or operating system does not meet the minimum requirements to play on MSN Games. You may be able to download games for offline play; however, the online games can be played only with Internet Explorer version 7 or later, and Windows XP or later

 

Thanks, Tekbabe

Expert:  tekbabe replied 2 years ago.

Hello

 

I seem to have lost you on chat

 

What I am trying to determine is if your browsers - IE9 or Mozilla Firefox are the issues

 

I am able to open the page you gave me easily on IE8

 

If you were not able to load the page, and I was, I will walk you through going back to IE8

 

This is what happens when I try to load the MSN page you gave me...loads but no pictures......

 

Your browser or operating system does not meet the minimum requirements to play on MSN Games. You may be able to download games for offline play; however, the online games can be played only with Internet Explorer version 7 or later, and Windows XP or later

 

Thanks, Tekbabe




Customer: replied 2 years ago.

let me work on the destop, I cannot keep up doing both. I would like ie 8 not sure?

 

 

 

 

 

 

 

Customer: replied 2 years ago.

let me work on the destop, I cannot keep up doing both. I would like ie 8 not sure?

 

 

should I load firefox on it

 

 

 

 

 

Expert:  tekbabe replied 2 years ago.
What happened on the laptop...I need to know that outcome so I can help you?
Customer: replied 2 years ago.

now it is not working at all.

i am restarting laptop

Expert:  tekbabe replied 2 years ago.
WHAT is not working at all...please give me detail
Customer: replied 2 years ago.
msn games does not load at all
Expert:  tekbabe replied 2 years ago.

I cannot help you unless I know what you are talking about

 

1. use laptop

2. open mozilla firefox

3. go to msn games

4. tell me IN DETAIL what you see or do not see

 

5. If things are not loading at all, see if you can go to a page like

www.water.com

 

this will test if it is a connectivity or broswer issue

 

please do ONLY the above, so I can help you

 

Customer: replied 2 years ago.

I AM AT MSN GAMES

EVERYTHING IS NORMAL

I will try to log on

It says operating sys does not meet requiremnts,

wii no go further

 

Expert:  tekbabe replied 2 years ago.

You are on MSN Games on what - the laptop?

What browser are you using - Mozilla Firefox?

 

 

Customer: replied 2 years ago.
I did just as you asked from firfox to log in it is fine then message on laptop say sytem does not meet requirements
Expert:  tekbabe replied 2 years ago.

1.

where does that message come up on the webpage....

 

2.

can you type what it is exactly

 

3.

when is the last time you successfully were able to get into MSN games and have you upgraded your browser to IE9 since then

Customer: replied 2 years ago.

1 at top of play now window it says

2, important note: your browser or operating system does not meet the minimum requirements to play msn games,however the online games can be played on ie 7 or later

3 yesterday

 

I now have just answer page on both computers the problem is the same or worse

waiting for answer?? 12:13 pm est

 

Expert:  tekbabe replied 2 years ago.

1. Click the Start button

2. From the start menu, click Control panel (on the right of the start menu)

3. In Control Panel, click the Program and features icon

4. In the Program and features window look in the left hand pane (blue) and click on the 'View installed updates' link

5. In the view installed updates window, scroll down until you come to the Microsoft Windows section

6. Look through the list in this section and you should see Internet Explorer 9

7. Right click on Internet explorer 9 and select Uninstall

8. IE 9.0 should now uninstall and be replaced by IE 8.0

 

Customer: replied 2 years ago.
ok I have done the uninstall.
Expert:  tekbabe replied 2 years ago.

AND

Customer: replied 2 years ago.
1. in explorer it does the sam as when we started
2. on firefox it stops at play now.
Expert:  tekbabe replied 2 years ago.
When you open IE Explorer is it now version 8 or version 9
Customer: replied 2 years ago.
it is still ie9
Expert:  tekbabe replied 2 years ago.

Please follow the steps I sent you to send it back to IE8

 

1. Click the Start button

2. From the start menu, click Control panel (on the right of the start menu)

3. In Control Panel, click the Program and features icon

4. In the Program and features window look in the left hand pane (blue) and click on the 'View installed updates' link

5. In the view installed updates window, scroll down until you come to the Microsoft Windows section

6. Look through the list in this section and you should see Internet Explorer 9

7. Right click on Internet explorer 9 and select Uninstall

8. IE 9.0 should now uninstall and be replaced by IE 8.0

Customer: replied 2 years ago.

the laptop is restarting to update, I missed the ie9 download done 8/17/11 I uninstalled it. wiil check what version it is on now.

Now the msn games does not oen and it looks different on the explorer tool does not have about ie section?

 

Expert:  tekbabe replied 2 years ago.

Now the msn games does not oen and it looks different on the explorer tool does not have about ie section?

 

I have no idea what you meant by what you typed above

please review all the issues I asked you address

please do all the things I outlined you to do

and then let me know the outcome regarding the LAPTOP

 

 

Customer: replied 2 years ago.
ie 8 is now the explorer. msn games is open but will not launch in explorer. same as when we started!!!! firefox will not open the game launch.
this is on laptop only. sorry, for my typing, if you cannot help please let me know.


Expert:  tekbabe replied 2 years ago.
  • I have been helping you for hours.....and for free
  • If you are able to launch the msn games...what do you mean it wont open?
  • Is it your username and password XXXXX is not accepted?
  • Do you get an error, and if so please type it out exactly
  • Firefox will not open because of the message I sent you at the start
  • Please let me know the answers to the above issues
Expert:  tekbabe replied 2 years ago.

On your laptop

Having IE to version 8 is good, please leave it that way on the laptop

do the following to enable cookies in your browser

this is for WinXP what is your operating system on your laptop? Win7

 

http://zone.msn.com/en/support/article/support3209.htm

 

Customer: replied 2 years ago.
my password XXXXX XXXXX you have not helped at all.
firefox is working i am on it now. explorer is working also. after I get to the game launch, which is after login, it lets you select the game, quick game, click, goes to four choices, i choose as normal, rated game, it say looking for players, then says players found starting game or launching. then ti game will not launch relaunch or check open ports.
Customer: replied 2 years ago.
I have been playing msn hearts on this computer and the desktop, for a long time.

unless you go to the point where normally you are playing you will not see the message.

I cannot play that is what i want fixed.

Maybe I need to look somwhere else for help?
Expert:  tekbabe replied 2 years ago.

Thank you for finally giving me the message you are receiving - I assume you are running windows 7 please look at the following and perform the steps as they are outlined on the laptop

Open a port in Windows Firewall

 

If Windows Firewall is blocking a program and you want to allow that program to communicate through the firewall, you can usually do that by selecting the program in the list of allowed programs (also called the exceptions list) in Windows Firewall. To learn how to do this, see Allow a program to communicate through Windows Firewall.

However, if the program isn't listed, you might need to open a port. For example, to play a multiplayer game with friends online, you might need to open a port for the game so that the firewall allows the game information to reach your computer. A port stays open all the time, so be sure to close ports that you don't need open anymore.

  1. Open Windows Firewall by clicking the Start button Picture of the Start button, and then clicking Control Panel. In the search box, type firewall, and then click Windows Firewall.

  2. In the left pane, click Advanced settings. Administrator permission required If you're prompted for an administrator password XXXXX confirmation, type the password XXXXX provide confirmation.

  3. In the Windows Firewall with Advanced Security dialog box, in the left pane, click Inbound Rules, and then, in the right pane, click New Rule.

  4. Follow the instructions in the New Inbound Rule wizard.

If you're having trouble allowing other computers to communicate with your computer through Windows Firewall, you can try using the Incoming Connections troubleshooter to automatically find and fix some common problems.

Open the Incoming Connections troubleshooter by clicking the Start button Picture of the Start button, and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Click View all, and then click Incoming Connections.

Customer: replied 2 years ago.
I have done all of the above prior to contact with you. I have just went through it again, it is not helping. incoming connections does not detect any problems.

So far we have done nothing except add firefox, both these computers are running fine, no performance issues that they, or the helps can find.
Customer: replied 2 years ago.

Try re-launching your game.

Please close this window and re-launch your game.

If this problem persists, there may be network issues with the server or a problem with your firewall configuration. Please check your firewall settings by viewing the Open Ports FAQ.

Customer: replied 2 years ago.
i do not want to hit the not satisfied button. why? because i am trying to pay for help.
If you can not help I will gladly try something else, but i am not paying for nothing!!


Tell me something ? or I will cancel, this is not working.
Expert:  tekbabe replied 2 years ago.

I have opted out so that another expert can take this as you wished.

 

thanks, Tekbabe

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