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Sergio A.
Sergio A., Technologist
Category: Computer
Satisfied Customers: 418
Experience:  Over 18 years of troubleshooting all types of technology.
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My Mac says that I cannot connect to aol IMAP server. What

Customer Question

My Mac says that I cannot connect to aol IMAP server. What does that mean and how can I fix it? Mail was fine until 12/28, then in mid day, mail stopped updating. I can get my email on my laptop just not my desktop.
Submitted: 2 years ago.
Category: Computer
Expert:  Sergio A. replied 2 years ago.
Hi, Happy Holidays, my name is Sergio. Thanks for allowing me to help you.

Are you using the AOL application for email? The error you are receiving is a connectivity problem. The IMAP server is how your PC accesses AOL's email server.
Customer: replied 2 years ago.
Not sure what you mean by AOL application. I have an AOL email account - as you know. I have been using this iMac desktop successfully for a long time, retrieving and sending emails. It just stopped updating.
In the Mail Connection Doctor, two red buttons appear: one for AOL and one for smtp.aol.com:watrygm

the details for the first say: Could not connect to AOL IMAP server. Check your network connections and that you entered the correct information in the Account Preferences.

The Details for the second button says: Could not connect to the STMP server. Check network connections ..... (basically a repeat of above). Also, verify that the server supports SSL. If it does not, deselect the "Use SSL" checkbox in the Advance tab.
Customer: replied 2 years ago.
Sergio,
I also have Time Capsule. I have never used it to restore, Can I go back to 12/27 (day before problem) and restore to that date?

When I removed my aol account, I lost all of my folders, can I get them back this way? Can you walk me through this process?
Expert:  Sergio A. replied 2 years ago.
That is an option that should work. Give me a few minutes to get some instruction together.

Thanks
Customer: replied 2 years ago.
Still don't know why problem occurred. Could be that my inbox and folders are too large?
Expert:  Sergio A. replied 2 years ago.

There are many potential causes of your problem, but I doubt that it is because your inbox is too large...unless you have exceeded the amount of space that AOL alots you. You can check this by checking your email account status online.

Before we go the restore route, let’s double check your settings in Mac Mail. Check the link below for what the settings should be:

http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=219584

If that does not help, then let’s try the restore option:

I currently do not have my Mac with me, but I believe Time Machine is fairly intuitive to use. Please check the following overview to see if it is enough information to get you started. I would suggest restoring your whole system to the date you are confident is prior to the problem:

http://www.cultofmac.com/46726/how-to-backup-and-restore-your-mac-using-time-machine-macrx/

Customer: replied 2 years ago.
your first recommendation was to check on settings. You provided set up for POP3 whereas I had IMAP. Shouldn't the set up be different if for IMAP?
Expert:  Sergio A. replied 2 years ago.
Yes, sorry. Here are the imap settings:
http://email.about.com/od/accessingaolmail/f/AOL_Mail_IMAP_Settings.htm

This does bring up another idea. You can also try using the POP settings to see if that corrects the problem. You email account will work the same way.

Thank you for your patience.
Customer: replied 2 years ago.
I was not able to resolve my problem with your tech. He did not have his Apple computer which, I suspect, made a difference in his ability to assist me. I went to an Apple store to get problem resolved, accordingly, I don't believe that I should pay Sergio, despite his good efforts.
Expert:  Sergio A. replied 2 years ago.
I'm happy to hear you got your problem resolved. Sorry I could not be of more help.

Take care
Sergio

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