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Leon Russell
Leon Russell, Computer Repairer
Category: Computer
Satisfied Customers: 593
Experience:  1 year brick computer science institue, 5 years Traffic systems integration
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Google docs wont allow me to open my docs

Resolved Question:

Google docs won't allow me to open my docs
Submitted: 2 years ago.
Category: Computer
Expert:  Leon Russell replied 2 years ago.
Hello, Welcome to Justanswer!! My name isXXXXX will assist you today, Please standby by while i Review your concerns. Thank You!

are you logging into your google account online ??
Customer: replied 2 years ago.

Hi, yes I can log into my google account, gmail is working. But google doc's won't let me open my presentation.

 

do you want my login information?

Expert:  Leon Russell replied 2 years ago.
unfortunately i am not allowed to login to your account but i can help you figure this out, first , before this issue were you able to access the files ? if so was it from the same pr ?
Customer: replied 2 years ago.

The last time I entered google docs was december 9th and I was working on the presentation from my computer. Is that what your asking?

 

Everything is frozen in google docs and the toolbar at the top which allows you to move, share, edit, trash the file isn't appearing.

Customer: replied 2 years ago.
I've shared the presentation with someone. Would that make something change?
Expert:  Leon Russell replied 2 years ago.
Can u tell me which version of ie explorer u are running? Go to help along the top . Then find about
Expert:  Leon Russell replied 2 years ago.
follow this link, this will help you narrow down the issue, you have a couple of options, please let me know if you need help deciding Google documents
Customer: replied 2 years ago.
I'm on version 8. I'm sorry i dont' see the link your referring to in the last correspondence 5:55pm.
Customer: replied 2 years ago.
I see the link. Google docs no longer supports IE for their newest presentation version. I'm not convertign to Google Chrome. thanks for the help. sue
Expert:  Leon Russell replied 2 years ago.
Ok sue, thanks for using just answer
Leon Russell, Computer Repairer
Category: Computer
Satisfied Customers: 593
Experience: 1 year brick computer science institue, 5 years Traffic systems integration
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