Hi, My name is Rich and I'm looking forward to helping you resolve your computer related problems.
I'm composing an answer for you - please wait one.
From what you indicated, it sounds like you backed up you data files but you can't access them because the applications programs that created these files are no longer on the Hard Drive.
You will have to re-install all your applications programs like Microsoft Office, Quicken, Turbo-tax etc. in order to open these files. You will also have to go to http://www.microsoft.com/updates and download all Xp security updates (and perhaps service pack 3 also if it was not restored). You will also need a free anti virus program (Microsoft security essentials is a good one) www.microsoft.com/security_essentials/ and an anti-malware program. http://www.malwarebytes.org/
Message me back with any questions.
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Then start you new question with "For Yavacotech Only" Thanks, Rich
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The "locked" documents are 95% pictures, not from any program, just in my pictures/documents. I had MS security essentials, Avast!, and antimaleware on computer before I restored it. I have a 90 day trial of Norton running now. I will try the updates from MS, but I don't know if that will allow me to restore the files. The pictures are my greatest concern.
Rich, is it possible for you to call? This process seems a bit slow and tedious!
The Microsoft updates are advised, but that will not fix your problem. (By the way, forget what I said about service pack 3 - I was thinking about XP)
In my computer see if all your pictures are listed (usually files with .jpg extensions) on you thumb drive. if they are, check your my pictures folder. If the pictures are not there, copy them into the folder from the thumb drive.
Sorry, JA does not permit telephone correspondence.
There aren't any jpegs in the files I see, although I did see them uploading from the thumb drive. The short cut on the desktop is "system recovery files" and takes me to the C drive. Many folders, but no way to open, run or execute anything.
Before you did the factory restore did you copy the my pictures folder to your thumb drive.. If you did the folder should be listed when you open the thumb drive in my computer. If it is listed, you should be able to reverse the process - copy the My Pictures folder from the thumb drive to the my pictures folder on your hard drive.
If that is the program that created the files, then, yes, you have to download it.
Sorry, I thought you manually backed up the files you wanted to save. I don't have the information on how to restore files using HP recovery manager. I'll save you time by opting-out and opening this question to all computer experts. They will be able to read our correspondence and pick up from this point. Do NOT click ACCEPT - wait for another expert to reply.
I just downloaded the thumb drive again (now I have three system recovery files) I see all my pictures (names and .jpg) being downloaded. I simply cannot find them in the System recovery file. Ugh. I will wait for someone else to chime in. Thanks Rich.
After searching the net I found the information that you need. (See below and then click on the following URL to go to the site: http://h30434.www3.hp.com/t5/Other-Desktop-PC-Questions/Restore-wim-files-after-a-System-Recovery/td-p/236581
NOTE the comment about the procedure only applies to Vista. Down at the bottom of the page click on the link labeled "here" for instructions for Windows 7.
Hope this works for you.
I used HP Recovery Manager to back up all my data files before a full System Recovery and now I can't restore the backed up files. Recovery Manager saved all files as .wim files and no one at HP tech support knows how to restore these files. I have copies the files to my desktop but can't access the data. How do I convert these back to music, photo, document files and then restore them to my document folders?
I downloaded 7zip this morning; but don't know how to apply it to the problem. I don't know what a "mount folder" is or how to extract and convert the files.
I hoped that link would provide instructions.Perhaps you should re-list the question. Word it as: "I need help restoring files backed up by HP recovery manager." Indicate that the OS is Windows 7. (No-one replied after I opted-out)
OK, Rich, thanks all the same.
How do I get out of here and repost the question?
You could just ignore this question and list your new one - this one will time out. Also, you may have an option to re-list the question You could request a deposit refund from customer service at http://www.justanswer.com/contact-us but you will have to re-apply it to the re new question anyway.