How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Erik B. Your Own Question

Erik B.
Erik B., Computer Support
Category: Computer
Satisfied Customers: 4614
Experience:  MCSE, MCP
Type Your Computer Question Here...
Erik B. is online now
A new question is answered every 9 seconds

My AOL will NOT open. Help!

Resolved Question:

My AOL will NOT open. Help!
Submitted: 4 years ago.
Category: Computer
Expert:  Erik B. replied 4 years ago.

Hi and thanks for choosing Just Answer. My name is XXXXX XXXXX I will be happy to assist you.


Are you getting an error message? Are you using version 9.6 of AOL?

Customer: replied 4 years ago.
I am using 0.6 version. Not getting an error message. AOL will NOT go on at all.
Expert:  Erik B. replied 4 years ago.
I apologize for the delay I was held up. OK it sounds like maybe your firewall software is blocking AOL. Can you tell me if you are running a security suite like McAfee total protection or Norton Internet Security?
Customer: replied 4 years ago.

My Norton firewall, etc. was completely checked, uninstalled and then reinstalled. We still could NOT get AOL. So, please, help!


Please make aol apprea on my computer.

Customer: replied 4 years ago.
I need your help! What more can I add or edit! I can NOT open aol.!
Expert:  Erik B. replied 4 years ago.

I'm very sorry for the delay. I was at lunch when you replied!


Let's try reinstalling AOL. Please do the following:


  1. CLICK HERE to visit the download page for AOL 9.7.
  2. Once there, click on the blue DOWNLOAD NOW button.
  3. Choose to Run or Open the software and the installation should start.
  4. Choose to Upgrade your existing version and follow the prompts.
  5. When the installation finishes, you should have a new icon on your desktop for AOL. Please double click that icon and see if it opens.



Thank you.

Erik B. and 10 other Computer Specialists are ready to help you