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Ask Josh Your Own Question

Josh, Support Specialist
Category: Computer
Satisfied Customers: 15545
Experience:  5 years as Network Admin, 10+ years of IT support
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My laptop stopped playing cd and dvds

Customer Question

My laptop stopped playing cd and dvd's . purchased last spring hp,com Robert E xxxx
Submitted: 4 years ago.
Category: Computer
Expert:  Josh replied 4 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you,

When you insert the CD/DVD does it display after you click Computer under the CD/DVD drive letter?
Customer: replied 4 years ago.
I insert disk close light blinks nothing appears on screen light off
Expert:  Josh replied 4 years ago.
Please click on Start then Computer then click on the CD/DVD that shows up and select Autoplay

If the CD/DVD does not show up please let me know
Josh and 9 other Computer Specialists are ready to help you
Customer: replied 4 years ago.
every thing worked fine until the operating program for the cd/dvd player disappeared
Expert:  Josh replied 4 years ago.
It was working a couple of minutes ago?
Customer: replied 4 years ago.
No I I found out last week that cd/dvd was not worktng send me shipping box and i'll send laptop in
Expert:  Josh replied 4 years ago.
Please try this before having a laptop repair..

Click here --->

Click on Run Now

Run the Fix it tool

After complete, remove the CD, insert and try again