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Pieter
Pieter, Computer Specialist
Category: Computer
Satisfied Customers: 182
Experience:  16 years IT experience.
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my computer turns on but nothing shows up on the screen

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my computer turns on but nothing shows up on the screen
Hello

Do you have an external monitor that can be used to test if this is a broken LCD or a problem on the system?

Can you hear the fans and hard drive spin up when you press the power button?
Please provide laptop manufacturer name, and model number.
Customer: replied 5 years ago.
1) Yes, the monitor for the PC I'm using right now (my laptop is plugged in by the wall)
2) Yes I do. Toshiba Satellite E105-S1402 SYSTEM UNIT, Model No. PSE10U-002003 (and not sure if this makes a diff but also on the bottom is "DC 19V===8.95A" and serial number etc.)
I have gotten notifications that I need to replace the battery but have ignored b/c I always plug it in, never use the battery alone. (maybe that was bad?!)

Thanks!!!
I see that laptop does not have a VGA port, so you will not be able to connect the other monitor.

Let me do some research on it.
I will get back to you as soon as I can.
Customer: replied 5 years ago.
OK thanks!
There may be a problem with the hardware.

The only advise I can offer, is to follow the instructions in the manual - http://cdgenp01.csd.toshiba.com//content/support/manuals/userguides/su2166832/GMAD00189010_SatE100_08Aug29.pdf

Click on 'Chapter 6: If Something Goes Wrong'
Then select 'Problems when you turn on the computer'

There are a few thing to try, but I think the fact that it does the same even after removing the battery to reset it, proves that this is a hardware problem.

If you don't find anything useful in the user guide, then return it to the supplier for diagnostics.

Please let me know if you have any more questions.

Please click 'Accept' if you are satisfied with my answer.
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