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Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 4945
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Dell Inspiron laptop, internal hard disk drive not found. No

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Dell Inspiron laptop, internal hard disk drive not found. No bootable devices, strike F1 same message comes up have run test F5 and found nothing wrong

S H E F I N :

Hello, and welcome to Justanswer. My name is XXXXX XXXXX I will be happy to assist you.

S H E F I N :

Please let me know when you are ready.

Customer:

Ready

S H E F I N :

Please restart the computer, press F1 in order to get into BIOS setup.

S H E F I N :

Have you started BIOS setup utility?

Customer:

Every time I press F1 it comes up no bootable devices

S H E F I N :

Alright.

S H E F I N :

Please restart the computer and repeatedly press F2 or Del (try both, but one at a time)

S H E F I N :

ZIt will start BIOS setup utility.

S H E F I N :

Are you able to get into BIOS setup utility?

Customer:

Have pressed F2 and got settings, what is BIOS?

S H E F I N :

It is Basic input output settings, helps to link with the software and hardware.

S H E F I N :

Please search for Boot.

S H E F I N :

or Boot sequence.

Customer:

Yes got boot sequence

S H E F I N :

What is listed as first boot device?

Customer:

Diskette Drive

S H E F I N :

Please select it as hard drive.

S H E F I N :

What is second boot device?

Customer:

Is that internal HDD?

S H E F I N :

Yes.

Customer:

OK selected, second device is HDD

S H E F I N :

Third device?

Customer:

USB storage

S H E F I N :

Please select it as CD/DVD drive.

Customer:

HDD and D/DVD selected

S H E F I N :

ALright.

S H E F I N :

Then, press f10 to save and exit from BIOS.

Customer:

Pressed F10, nothing happening

S H E F I N :

Do you get an option to save and exit from BIOS?

Customer:

Options are, load defaults, apply and exit

S H E F I N :

Please select Apply and exit. Please do not choose Load defaults.

Customer:

Done, comes up no bootable devices again

S H E F I N :

have you connected any external Devices to the computer?

Customer:

No

S H E F I N :

Please get into BIOS once again.

Customer:

Ok in

S H E F I N :

Please get into Boot sequence.

Customer:

OK in

S H E F I N :

Change the first boot device as HDD.

S H E F I N :

Second as CD/DVD drive and third as internal HDD.

Customer:

That is what I've got

S H E F I N :

Are you able to change the first boot device as HDD?

S H E F I N :

It was internal HDD. Right?

Customer:

Yea ok, I don't see HDD on the boot sequence

S H E F I N :

What are the options do you get with boot sequence?

Customer: XXXXX2 internal HDD 3 USB storage 4 CD/DVD/CD-RW Drive 5 Onboard NIC
S H E F I N :

Have you changed the first boot device as internal HDD?

S H E F I N :

Or is it still Diskette?

Customer:

First is internal hdd second is cd/dvd

S H E F I N :

Ok.

S H E F I N :

Please press f9.

S H E F I N :

it will ask to load defaults, then press Yes.

Customer:

ok done

S H E F I N :

Then, please check for Advanced option.

Customer:

Can't see advanced option

S H E F I N :

Do you see anything such listed the hard drive and CD/DVD drive name?

Customer:

No

S H E F I N :

Please save and exit

S H E F I N :

Then, try restarting.

Customer:

Internal hard disk drive not found to resolve this try to reseat the drive

S H E F I N :

Yes,

S H E F I N :

The hard drive is not detected by the computer.

S H E F I N :

You may try reseating it.

Customer:

How?

S H E F I N :

For that, you have to open the computer case.

S H E F I N :

Are you able to do that?

S H E F I N :

If yes, I can provide instructions.

Customer:

Do you mean take the hard drive out and insert it again?

S H E F I N :

Yes

Customer:

Yes I can do that, take a couple of minutes to get a screw driver

S H E F I N :

Alright.

S H E F I N :

May I know the correct model number?

Customer:

Inspiron 1545

Customer:

1545-6505

S H E F I N :

Please find video from the link below.

S H E F I N :

Try removing both hard drive and memory.

S H E F I N :

Wait for two minutes and insert it again.

S H E F I N :

Have you done that?

Customer:

Right done that, same message appears

S H E F I N :

Please follow the instructions below.

S H E F I N :

Remove all external devices, CDs, AC Adapter and battery from the computer.


Unplug the ac adapter. Keep ac adapter unplugged.

Remove the battery and keep the battery unplugged.

Hold the power button down for 15-20 seconds. (Nothing will appear on the display and none of the lights will light up.)

Release the power button and plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).

Normally power on the notebook.

If the unit does not power on, remove the ac adapter and insert the battery into the system.

Plug the ac adapter back into the system, the battery charging indicator light will light up.
Customer:

Done the above, unit powered up without the battery just the ac adapter and same message appears

S H E F I N :

Is the computer in warranty?

Customer:

No

S H E F I N :

You have to replace the hard drive of your computer in order to get it resolved.

S H E F I N :

It is better to contact a local technician, check the hard drive, backup all the data in the hard drive and replace it.

S H E F I N :

You need to have the Windows disc in order to install it on your new computer.

Customer:

If I get another computer can i save all my photos from my old one with the windows disc

S H E F I N :

You have to connect the hard drive to another computer as an external or second drive in order to back it up.

Customer:

Ok thanks

S H E F I N :

I apologize that I cannot resolve the issue, since it is related t the hardware.

Shefin and 3 other Computer Specialists are ready to help you

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