How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shefin Your Own Question

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 3468
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
Type Your Computer Question Here...
Shefin is online now
A new question is answered every 9 seconds

Dell Inspiron laptop, internal hard disk drive not found. No

Resolved Question:

Dell Inspiron laptop, internal hard disk drive not found. No bootable devices, strike F1 same message comes up have run test F5 and found nothing wrong
Submitted: 2 years ago.
Category: Computer
Expert:  Shefin replied 2 years ago.

S H E F I N :

Hello, and welcome to Justanswer. My name is XXXXX XXXXX I will be happy to assist you.

S H E F I N :

Please let me know when you are ready.

Customer:

Ready

S H E F I N :

Please restart the computer, press F1 in order to get into BIOS setup.

S H E F I N :

Have you started BIOS setup utility?

Customer:

Every time I press F1 it comes up no bootable devices

S H E F I N :

Alright.

S H E F I N :

Please restart the computer and repeatedly press F2 or Del (try both, but one at a time)

S H E F I N :

ZIt will start BIOS setup utility.

S H E F I N :

Are you able to get into BIOS setup utility?

Customer:

Have pressed F2 and got settings, what is BIOS?

S H E F I N :

It is Basic input output settings, helps to link with the software and hardware.

S H E F I N :

Please search for Boot.

S H E F I N :

or Boot sequence.

Customer:

Yes got boot sequence

S H E F I N :

What is listed as first boot device?

Customer:

Diskette Drive

S H E F I N :

Please select it as hard drive.

S H E F I N :

What is second boot device?

Customer:

Is that internal HDD?

S H E F I N :

Yes.

Customer:

OK selected, second device is HDD

S H E F I N :

Third device?

Customer:

USB storage

S H E F I N :

Please select it as CD/DVD drive.

Customer:

HDD and D/DVD selected

S H E F I N :

ALright.

S H E F I N :

Then, press f10 to save and exit from BIOS.

Customer:

Pressed F10, nothing happening

S H E F I N :

Do you get an option to save and exit from BIOS?

Customer:

Options are, load defaults, apply and exit

S H E F I N :

Please select Apply and exit. Please do not choose Load defaults.

Customer:

Done, comes up no bootable devices again

S H E F I N :

have you connected any external Devices to the computer?

Customer:

No

S H E F I N :

Please get into BIOS once again.

Customer:

Ok in

S H E F I N :

Please get into Boot sequence.

Customer:

OK in

S H E F I N :

Change the first boot device as HDD.

S H E F I N :

Second as CD/DVD drive and third as internal HDD.

Customer:

That is what I've got

S H E F I N :

Are you able to change the first boot device as HDD?

S H E F I N :

It was internal HDD. Right?

Customer:

Yea ok, I don't see HDD on the boot sequence

S H E F I N :

What are the options do you get with boot sequence?

Customer: XXXXX2 internal HDD 3 USB storage 4 CD/DVD/CD-RW Drive 5 Onboard NIC
S H E F I N :

Have you changed the first boot device as internal HDD?

S H E F I N :

Or is it still Diskette?

Customer:

First is internal hdd second is cd/dvd

S H E F I N :

Ok.

S H E F I N :

Please press f9.

S H E F I N :

it will ask to load defaults, then press Yes.

Customer:

ok done

S H E F I N :

Then, please check for Advanced option.

Customer:

Can't see advanced option

S H E F I N :

Do you see anything such listed the hard drive and CD/DVD drive name?

Customer:

No

S H E F I N :

Please save and exit

S H E F I N :

Then, try restarting.

Customer:

Internal hard disk drive not found to resolve this try to reseat the drive

S H E F I N :

Yes,

S H E F I N :

The hard drive is not detected by the computer.

S H E F I N :

You may try reseating it.

Customer:

How?

S H E F I N :

For that, you have to open the computer case.

S H E F I N :

Are you able to do that?

S H E F I N :

If yes, I can provide instructions.

Customer:

Do you mean take the hard drive out and insert it again?

S H E F I N :

Yes

Customer:

Yes I can do that, take a couple of minutes to get a screw driver

S H E F I N :

Alright.

S H E F I N :

May I know the correct model number?

Customer:

Inspiron 1545

Customer:

1545-6505

S H E F I N :

Please find video from the link below.

S H E F I N :

Try removing both hard drive and memory.

S H E F I N :

Wait for two minutes and insert it again.

S H E F I N :

Have you done that?

Customer:

Right done that, same message appears

S H E F I N :

Please follow the instructions below.

S H E F I N :

Remove all external devices, CDs, AC Adapter and battery from the computer.


Unplug the ac adapter. Keep ac adapter unplugged.

Remove the battery and keep the battery unplugged.

Hold the power button down for 15-20 seconds. (Nothing will appear on the display and none of the lights will light up.)

Release the power button and plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).

Normally power on the notebook.

If the unit does not power on, remove the ac adapter and insert the battery into the system.

Plug the ac adapter back into the system, the battery charging indicator light will light up.
Customer:

Done the above, unit powered up without the battery just the ac adapter and same message appears

S H E F I N :

Is the computer in warranty?

Customer:

No

S H E F I N :

You have to replace the hard drive of your computer in order to get it resolved.

S H E F I N :

It is better to contact a local technician, check the hard drive, backup all the data in the hard drive and replace it.

S H E F I N :

You need to have the Windows disc in order to install it on your new computer.

Customer:

If I get another computer can i save all my photos from my old one with the windows disc

S H E F I N :

You have to connect the hard drive to another computer as an external or second drive in order to back it up.

Customer:

Ok thanks

S H E F I N :

I apologize that I cannot resolve the issue, since it is related t the hardware.

Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 3468
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Shefin and 13 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.