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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 17174
Experience:  5 years as Network Admin, 10+ years of IT support
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I have been trying to log into my email, which you automatically

Customer Question

I have been trying to log into my email, which you automatically do for me, but now when I try, I am told that my username is XXXXX XXXXX for my mobile. I have tried everything to get into my email account, but have been unsuccessful so far. I have email alerts on my mobile so I know that there are emails I need to read. Can you please help me.
[email protected]
Mobile: XXXXXXXXXXX
Submitted: 5 years ago.
Category: Computer
Expert:  Josh replied 5 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you,


What is the part after the @ symbol in your email address?
Customer: replied 5 years ago.

orange.net

Expert:  Josh replied 5 years ago.
Please click here --> https://web.orange.co.uk/id/lostpassword.php?sid=6d6f4ef75d85


Reset your password XXXXX then sign back into your account here using your new password XXXXX> http://oran.ge/sunXKt
Customer: replied 5 years ago.
Relist: Answer quality.
This is exactly what was happening before I asked you for your 'help'. Not at all happy and do not want to pay for doing the same as you have just done. Which is rubbish ! You haven't helped me at all !!!
Expert:  Josh replied 5 years ago.
Hi,


What happens when you try to reset your password?
Customer: replied 5 years ago.
I am basically told that it is wrong and my email is an alias to my mobile phone. I don't understand because although I have had to change my password, I have never had any problems before and I am getting quite fed up with this situation.
Expert:  Josh replied 5 years ago.
You can use your phone number instead of username on the form.

Try using your phone number instead
Customer: replied 5 years ago.
I have already tried this and get chucked out !
Expert:  Josh replied 5 years ago.
Please call Orange directly and make sure there is no issue with your account.

Also, they can find your account using your name and details




free from an Orange pay monthly phone:*

150 select option 3

from another phone:
07973 100 150

from abroad:
+44 7973 100 150

Customer: replied 5 years ago.
Why have I been unable to get a positive answer from Orange instead of having to come to you - this is a load of rubbish !!
Expert:  Josh replied 5 years ago.
Hi,

Please let me know if you have anymore questions for me otherwise please press ACCEPT so I am compensated
Customer: replied 5 years ago.
Do I get compensated for your inability to resolve my question !!!
Expert:  Josh replied 5 years ago.
Hi,

I have given you the steps to resolve your issue;

Thank you for our time
Customer: replied 5 years ago.
No you haven't ! I have tried all the things you suggest to me, so you have not helped me to resolve this problem !
Expert:  Josh replied 5 years ago.
Please call Orange
Customer: replied 5 years ago.
I would have done that if I had a number to call. I'm just as good as you - I already did all the things you told me to you. Why did I need to your help ?
Expert:  Josh replied 5 years ago.
I am glad I was able to provide you with their support number;

Please press ACCEPT so I am compensated for our time
Customer: replied 5 years ago.
Not unless I get compensated for our time !
Expert:  Josh replied 5 years ago.
Thank you for the update
Customer: replied 5 years ago.
Josh was not at all helpful and I wish to be compensated for my waste of time.
Expert:  Josh replied 5 years ago.
Hi,

No need to respond any farther

Thanks;
Customer: replied 5 years ago.
I hope I am not expected to pay for the lack of any decent reply from your 'so called expert', What a waste of time.
Expert:  Josh replied 5 years ago.
Please make sure you call the phone number for Orange to resolve your issue



Also, please do not respond back anymore. I have closed this question for you

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