Hi Jo Ann and thanks for choosing Just Answer again. My name is XXXXX XXXXX X will be happy to assist you.
Can you do the following for me?
OK then you do indeed have Java installed. In that case, let's uninstall your existing Java installation and then install the latest version fresh to see if that corrects the issue. Here's how:
Let me know if that doesn't work or if you have any errors along the way. Thank you!
I did exactly as you told me to do following all steps and it said "Java has been successfully installed and verified the Java 6 version as being installed. Then when I tried to print the coupon again I got the same message, "java not detected."
OK let's check to make sure the Java add-on is actually enabled in IE. Please do the following:
Let me know what you find. Thanks!
I went to add - ons and it only says "select an add on to modify status or view details" but there is no list of add ons to select. It only displays the message above.
when i go to manage add ons there is no tab for "show" or anything about enable or
disable It simply says the above and then "learn more about extensions." I cannot find out what add ons are enabled or disabled.
Very strange. It is like add-ons are not being registered properly. What happens if you click on this link:
Does it say Java was detected?
I am not having any luck at all and keep trying over and over to do it but it still will not
work. I cannot get it to tell me if it is detected but I see it on some of the lists.
Let's try to reset Internet Explorer and see if that makes a difference. Please do the following: