I was told to go to support.att.com/freememberid to reset my email password and I cannot get there. Can you help?
Hello and thank you for using JustAnswer.Here are the steps to reset your ATT password:The first thing to try is resetting your password by going to the following link:https://edit.yahoo.com/forgotroot?done=&src=&partner=&intl=usThis will direct you to the account manager site. just enter your complete att email ID(this is your email address).
Proceed to reset your email password, you need to enter the exact answers to both the security questions which you would have set up when you originally created the account.If you do not know the answer to the security questions you will need to contact them which you can do here:http://help.yahoo.com/contact/index?locale=en_US&y=PROD_ACCT&page=contact&pir=KI_mTHpibUnz0h_cRTERZdrY0VklEUbvxiBojjXNgTCE9JHk9l2cyYPVnfCB1Ph_J304X0GlV1NZ2f7LvX1YlT_vC_bomK7VRdYWt8CNq2NiiPdqeg--Please not you will need another email address in order for them to respond to you. If you do not have another one I suggest you set one up for free which you can do here:www.gmail.comIt may take awhile for you to get a response.(usually a few days more or less)If you are a current ATT subscriber you can also call them and get support over the phone. 1-866-755-0446 between the hours of: 7 a.m. - 1 a.m. Eastern Time (ET), Monday to Friday, 9 a.m. - 10 p.m. Eastern Time (ET), Saturday to SundayIf there is anything else I can do for you or you have trouble following the above instructions please reply let me know.
I have been to the email you list above. The answer I get when I put in my user id is:
Error: We do not have sufficient security information to verify your identity with the online password reset tool. Please contact Customer Support to have your password reset and then log in to set-up your account security information. For further details on resetting your password and what information is required to reset your password please see the following help article.
When I go to the next link it gives me a phone number to call ATT that told me to go support.att.com/freememberid and I cannot get there.