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Hi, my name is XXXXX XXXXX I will be working with you today on your question!
Are you setting this up for the first time?
Please refer to this help page: http://www.amazon.com/gp/help/customer/display.html/ref=hp_k6trouble_usb?nodeId=200729330
I forgot my Kindle Fire password.
(Note: This is not your Amazon.com account password.)
If you forget your password, you can reset your device to regain access. Resetting your Kindle Fire to the factory default settings will delete all content on your device and you'll need to register it again before downloading items from your Amazon account.
To reset your Kindle Fire if you don't have the password:
I forgot my Amazon.com password.
You can change or reset your password XXXXX Amazon.com/password.
Let me know if this helps
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