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John, Computer Specialist
Category: Computer
Satisfied Customers: 3899
Experience:  MCP, RHCE
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How do I get rid of click.w3i.com virus?

Resolved Question:

How do I get rid of click.w3i.com virus?
Submitted: 2 years ago.
Category: Computer
Expert:  John replied 2 years ago.

cyball83 :

Hello and Welcome to Just answer. My name is XXXXX XXXXX will be assisting you today

Customer:

Hello I am Kurt

cyball83 :

Hello sir,can you please elaborate the problems you are facing due to this virus

Customer:

Not sure if I should do system restore on this virus that is re-routing IE.

Customer:

You should google click.w3i.com virus for more info.

Customer:

It is hijacking IE

cyball83 :

OK you mean when you try to open a page it goes to another site

Customer:

Yes

cyball83 :

Are you chatting from the problematic pc now

Customer:

No

cyball83 :

which antivirus is installed in the pc?

Customer:

McAfee and I ran scan it was not found

cyball83 :

do you have a flash drive?

Customer:

It is an IE issue virus

Customer:

Yes

Customer:

Did you google it?

cyball83 :

i will give you a malware removing tool please download it in this pc then transfer it to the problematic pc and then install and update it then run a quick scan

Customer:

OK

Customer:

Which malware tool?

cyball83 :

Please click on this link http://www.filehippo.com/download_malwarebytes_anti_malware/download/c4ad40bd8c9c8bb8547419e98b8861e4/ (Do not click on any other links in the web page the download will start shortly once you can clicked on the link i gave you. It’s a free antivirus program just for scanning the full computer. it won’t work as real-time protection anti-virus) Download and install also update it now run a full system scan. If it finds any threats click on remove to remove the threats.

cyball83 :

run a full scan that will be better.let me know once the scan is complete then we will move to next step

cyball83 :

did you start the scan process?

Customer:

Re-starting PC after install of scan app.

cyball83 :

ok

Customer:

By the way while we are waitint do you knowbest app to re-Pass word Administrator for Windows XP pcs?

cyball83 :

you mean to remove the windows Xp admin login password?

Customer:


Yes that could work if it removes PW and gives me abilitiy to reset.

Customer:

I have done in past many times just forget name(s) of app

cyball83 :

before that is the malware app you installed is it malwarebytes antimalware

Customer:

I can google it later

cyball83 :

it will tell you the app for removing the password XXXXX that s the malware app you installed is it malwarebytes antimalware

Customer:

mbam-setup-1.51.2.1300

cyball83 :

ok that is correct.did you start the scan

Customer:

Logging back on now

cyball83 :

is the password XXXXX tool for this same problematic Xp pc

Customer:

no dont worry about that now

cyball83 :

ok i will give you a link for that tool please check it and see if that suits your purpose

Customer:

OK updating database for malware now

Customer:

ok

Customer:

Running scan

cyball83 :

ok

Customer:

Why wouldn't I just complete a system restore to earlier date?

Customer:

Did you google this virus?

Customer:

IE hijacks are hard to clear some times

cyball83 :

Yes.that is not recommended because there is chance the virus can effect other OS files too

Customer:

Ok

cyball83 :

please check this link for password XXXXX http://www.recoverwindowspassword.com/windows-7-password-recovery.htm this is for windows 7 but i believe it will work in Xp too

Customer:

ok THANKS

cyball83 :

you are welcome.Let me know when the scan is completed

Customer:

I google virus click.w3i and they are saying to remove net assistant? any thoughts

cyball83 :

you mean dot net assistant

cyball83 :

is there too much programs installed in this Xp pc

Customer:

no

Customer:

By the way the question I have asked you has been addressed on justanswer.com before.

cyball83 :

yes i know

cyball83 :

i saw it too

Customer:

How can I search your database?

cyball83 :

you need to pay for that too otherwise you need to be a expert in justanswer.com,but don't worry the steps i am giving you are the same

Customer:

OK - by the way I have subscription for unlimited ? to justanswer.

cyball83 :

ok

Customer:

the scan has picked up 1 object infected how can I see details of scan?

cyball83 :

once the scan is finished you can see the details in a notepad

Customer:

OK how much is this tool malware?

cyball83 :

you dont need to purchase it the trial version is enough

cyball83 :

please download this tool too http://tinyurl.com/yj58u6d transfer it to Xp machine

cyball83 :

do you have any other web browsers installed in the XP PC?

Customer:

No I do have drop box on both PC so I can drop files across network to either PC

cyball83 :

ok that will do it

Customer:

I just got a warning not to use link you gave me

Customer:

should I proceed at my own risk

Customer:

Warning - this URL may be harmful


The TinyURL (yj58u6d) you visited was determined to likely be harmful by one of our security partners. It could lead to inappropriate content, code that may harm your computer, spam, or an attempt to get your personal details. TinyURL has a strict no abuse policy and we apologize for the intrusion the use of this TinyURL has caused you.


If you would still like to proceed at your own risk, this TinyURL went to:
DANGEROUS URL REMOVED


About TinyURL


TinyURL.com is a free URL redirection service that allows you to make a long URL into a more managable shortened URL. To learn more about TinyURL, please visit our homepage: http://tinyurl.com/


cyball83 :

i will give another link

cyball83 :

please try this link DANGEROUS URL REMOVED

Customer:

By the way the infected computer has an odd folder that is not on my other PC. Under program files their is a folder Freeze.com and under that is a netassistant.dll.

cyball83 :

ok let me check it one moment

Customer:

The link you just enter is saying justanswers wont allow it Dangerous URL removed

cyball83 :

that is strange.what about this one http://tinyurl.com/yjjp8op

Customer:

OK downloaded iexplore

cyball83 :

that freeze.com is a adware which can cause issue like this.let the scan complete and we will remove that too

cyball83 :

in the mean time please go to add or remove programs in control panel

Customer:

ok

Customer:

I copied iexplore but it said encryption would be lost

cyball83 :

try cut and paste

Customer:

I see Freeze.com NetAssistant

Customer:

Funning my drop box is not getting file over

cyball83 :

uninstall Freeze.com NetAssistant

Customer:

Freeze.com is screen save program

cyball83 :

remove it.

cyball83 :

it is harmful to pc

Customer:

Should I remove it now or after scan

cyball83 :

do it now

Customer:

ok

cyball83 :

how far is the scan now

Customer:

remove freeze.com

cyball83 :

i didnt get you.did you remove the freeze.com from add or remove programs

Customer:

Yes removed it

cyball83 :

ok

cyball83 :

what is the status of the malware scanning ?

Customer:

One of my kids must have tried to down load screen saver

Customer:

scan has been running 46.5 minutes

cyball83 :

OH OK.these kind of adwares can steal personal information from the PC too

Customer:

Ok - I had one that kept me from my wellsfargo site and kept fishing for info

cyball83 :

OK

Customer:

I work for Army and I am always cleaning viruses from time to time. but these IE hijack viruses are the worst. I appreciate your help.

cyball83 :

You are welcome.i saw your previous question regarding the A+ test did you take the test for A+

Customer:

S+ not yet in next two weeks I will. Need to review audio and sample tests first about 20 hrs of study I would guess

cyball83 :

OH ok

Customer:

CompTIA Secuity S+

cyball83 :

ok security + tough one

Customer:

Also I just check infected machine browser and the address bar is not getting hijacked now by I am getting a DNS error

cyball83 :

That we can fix

Customer:

Did you take S+ exam

cyball83 :

no but my friend took it 6,7 years back

Customer:

Yes and now it has been updated and it is tough but all you need to do is cram through study guides and audio and study about 500 questions and you can pass in 20-25 hrs I would guess

Customer:

Of course take a couple sample tests.

Customer:

have you used Itests.com?

cyball83 :

no.i did testinside

cyball83 :

is the scan still going on ?

Customer:

yes

cyball83 :

ok cancel that scan now

Customer:

Why cancel?

cyball83 :

if you can wait then its ok otherwise we can cancel it

Customer:

I can wait I have 4 Pcs to use

cyball83 :

ok then we will wait

Customer:

I will do some other work and let you know when scan is done. I assume you can do same

cyball83 :

please click on this tool and download it and transfer it to the problematic pc http://tinyurl.com/77ezfdm

cyball83 :

that tool is for removing the netassistant

Customer:

McAfee did not like the download site

cyball83 :

it is a safe site i checked it

Customer:

still get virus alerts on download of this file

cyball83 :

ok then ignore it.also see if the freeze.com still in the list

Customer:

A trojan was just picked up by McAfee from download

Customer:

This is not infected PC

cyball83 :

ok then cancel it.i checked it over didnt show any that's why i gave you that link

Customer:

cxled ; no problem this is par for the course.

Customer:

This is tough to remove

cyball83 :

lets see.let me know once the scan is done

Customer:

Costs me a lot of time each time I get hijacked

Customer:

I will let you know when scan it done

cyball83 :

ok

Customer:

Do you think spybot search and destroy would help?

cyball83 :

that is good app

Customer:

Why isnt McAfee picking up the malware?

cyball83 :

even if you install all antivirus in the pc.virus can still get to the pc

Customer:

Should I try to reset DNS

cyball83 :

after the scan is done.we have to reset internet settings

cyball83 :

i believe there is too many files in the Xp pc otherwise it wont take this much time

Customer:

Probably

cyball83 :

OK

Customer:

26gig out ofXXXXX/p>

cyball83 :

ok

Customer:

can we work while scan is still running?

cyball83 :

yes

Customer:

Ok lets try to fix DNS

Customer:

Can we reset registry?

Customer:

How about trying system restore?

cyball83 :

no system restore please do the following


Click on start>>> control panel>>>open internet options>>> then click delete under browsing history>>>select everything except passwords then click delete. Now click on security tab>>>then click on reset all zones to default level (if that option is enabled) >>>now click on advanced tab >>>click on restore advanced settings then click on apply. Now click reset then another window opens in that select the option delete personal settings after that click apply and OK


 

Customer:

can I do in browser instead. Dont see open internet options

cyball83 :

open control panel

Customer:

I found it

Customer:

Also scan is done

Customer:

Hit delete all

cyball83 :

yes please

Customer:

5 infected objects found

cyball83 :

ok did you remove it

Customer:

complelted delete of history

cyball83 :

i mean the threats found by malwarebytes

Customer:

did not remove threats yet. Should I write them all down for history

cyball83 :

did you get a notepad about the threat

Customer:

Not sure what you mean

cyball83 :

after the scan did it open a notepad

Customer:

no but I just saved log of scan

cyball83 :

ok that will be fine

Customer:

Ok I can remove threats now yes?

cyball83 :

yes

Customer:

It said all threats were removed and to restart pc.

cyball83 :

yes please do so

Customer:

Restarting PC

cyball83 :

ok

Customer:

PC restarted IE still not working

cyball83 :

you mean the DNS error

Customer:

looking at Microsoft connectivity results for HTTP : failing

Customer:

Https is not failing and FTP is not failing

Customer:

Need to reset some configs for DNS I would think

cyball83 :

OK now do the reset step i gave before

Customer:

what was that

cyball83 :

Click on start>>> control panel>>>open internet options>>> then click delete under browsing history>>>select everything except passwords then click delete. Now click on security tab>>>then click on reset all zones to default level (if that option is enabled) >>>now click on advanced tab >>>click on restore advanced settings then click on apply. Now click reset then another window opens in that select the option delete personal settings after that click apply and OK

Customer:

ok

Customer:

When I clicked reset under advanced setting I did not get option to delete personal settings, but it did run and reset all categories to default.

cyball83 :

ok now check IE

Customer:

still not working

cyball83 :

can you download Mozilla firefox in this pc and transfer it to the problematic pc and install it

Customer:

sure

cyball83 :

ok

Customer:

Downloading to flash drive now

cyball83 :

ok

Customer:

extracting fire fox now

Customer:

intalling

cyball83 :

ok

Customer:

finished

Customer:

launching firefox on infected pc

cyball83 :

ok

Customer:

Proxy Server is refusing connections error

cyball83 :

click on tools options in firefox

Customer:

ok

Customer:

completed

cyball83 :

click on advance tab then click on network tab

Customer:

did

cyball83 :

click on settings

Customer:

did

cyball83 :

now click on no proxy then click on ok again click on ok

Customer:

did

cyball83 :

now close firefox and open it again and check it

Customer:

working !!!

cyball83 :

ok

Customer:

ie is still not working

cyball83 :

can you open this chat in the problematic pc using the firefox

cyball83 :

so that i can give you the remote access link and access the Xp pc and check it

Customer:

ok

cyball83 :

let me know once you opened this chat in the XP pc

Customer:

Chatting on infected PC now in firefox

cyball83 :

Please click on this link http://67.192.95.188:8040/guest.aspx?Session=d6696e08-d26c-4237-9e51-22938b9ee854&SUPPORT=JAVAW then you will get a disclaimer please click on i agree then you get a java application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again

Customer:

said application download did not succeed

cyball83 :

try disabling Mcafee and try again

Customer:

I tried again says I connected to server

cyball83 :

ok

Customer:

Can I restore PC also just in case

cyball83 :

you have to restart it

Customer:

restarted

cyball83 :

ok let me know once you are back in desktop

Customer:

back on

cyball83 :

now check both IE and firefox

Customer:

both working

cyball83 :

good.

Customer:

Can I restore to earlier date now

cyball83 :

do not do that.that might cause trouble.

Customer:

Well what if I need to restore some time in future?

cyball83 :

create a restore point now then use it when you want to do restore

cyball83 :

i believe everything seems to be working now.Is there anything else you like to know

Customer:

How do I create restore point

cyball83 :

open restore window

cyball83 :

in the system restore window click on Create a restore point, and then click Next.then give a name for that restore point

cyball83 :

then click on next and that will create the restore point

cyball83 :

also i checked the itworld link you gave.thanks its a useful one.did you create restore point

Customer:

Yes thanks for all you help, Great assist.

cyball83 :

you are welcome.


Everything seems to be working fine so please don’t forget to click ACCEPT button in this chat page & leave a POSITIVE Feedback and some Bonus will be well appreciated. That’s the only way i get paid for the services that I have provided to you

Customer:

Ok and I will ask you for help soon again.

John, Computer Specialist
Category: Computer
Satisfied Customers: 3899
Experience: MCP, RHCE
John and 9 other Computer Specialists are ready to help you
Customer: replied 2 years ago.
I left bonus of $10 and very positive remark for your valuable assistance.

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