Hello sir/madam, i would like to help you, please let me know when you are ready.
can you please open your internet explorer. go to tools > internet options. go to ADVANCED tab and press the reset button. this will restore your ie (internet explorer) to factory condition.this should fix the problem. after doing this please close ie and open it again and try to print . if something goes wrong please let me know. we can go step by step and fix it together.
didn't achieve anything.
this is a well known error. downgrading your ie to version 8 will fix the problem.
how to do it:
please go to control panel > programs.
in the left pane, check VIEW INSTALLED UPDATES.
after doing this, find WINDOWS INTERNET EXPLORER 9 and remove it
can you open your internet explorer now. go to help> about.
what is the version exactly? (with build number, for ex: 126.96.36.199)
after uninstallation did you restart your computer ?
to check if this is a problem with internet explorer , can you try to print it using another browser?
for example, can you install google chrome : www.google.com/chrome
and then try to go to your website again and print.
are you able to print from another sites?
for example, can you go to :
are you able to print ?
can you go to your c:\ folder
do you see the program files (x86) folder ?
can you open this page http://support.microsoft.com/kb/973479
and click the fixit button and apply.
you can again download from http://windows.microsoft.com/en-US/internet-explorer/products/ie/home
in this case, you can print from google chrome. it seems the printer driver is not compatible with windows 7.
ok, when you come back please let me know. so we can reinstall your driver from
can you download and reinstall your driver:
ok, can you try it. i will be here waiting.
by the way, can you install this program and run
i think you downloaded a different program.
let me give you the direct download link
can you download & run