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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 17095
Experience:  5 years as Network Admin, 10+ years of IT support
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My bellsouth.net (yahoo mail) account was sending spam to 8

Resolved Question:

My bellsouth.net (yahoo mail) account was sending spam to 8 addresses in my contact list. I was advised to change the password, and since I have changed the password XXXXX the email account, I cannot access it. It says "incorrect password." I have changed the password XXXXX times with the same results. I am using Windows Live Mail and running Windows 7. Help!
Submitted: 5 years ago.
Category: Computer
Expert:  Josh replied 5 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you,

It is possible the hacker changed the password XXXXX your account.

When you get your account back again, please change the security question/answer as well as the password.

Please go to this page ---> http://help.yahoo.com/l/us/yahoo/edit/general-01.html


Select Yahoo from the drop down then Password/Sign in then Unable to sign in

Fill out the short description press enter

Click on Email Now


Fill out the email form with your issue

Please make sure under Alternative email that you enter an email address you have access to.

You will receive a response back to the alternative email address

Fill out the email form with your issue



Customer: replied 5 years ago.

Josh, I am a bit confused. How will I "get my account back again?" the email address I entered with this request is an alternate email, since I can't use the bellsouth.net account.

Lisa

Expert:  Josh replied 5 years ago.
Hi Lisa,

You will receive a response to your alternative email address so you can receive your original account back
Josh and 9 other Computer Specialists are ready to help you
Customer: replied 5 years ago.
I did receive an email from Yahoo saying they would reply within 24 hours. I don't know if that is an answer or not. I would like to give you a good rating, but don;t have a clue if my issue is or will be resolved.
Customer: replied 5 years ago.
I am receiving email in this account now. thank you!