How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jamie Lee Your Own Question

Jamie Lee
Jamie Lee, Computer Support Specialist
Category: Computer
Satisfied Customers: 381
Experience:  A+ computer technician for over 10 years. Other certs include: MS Office,Windows,Networking.
9257729
Type Your Computer Question Here...
Jamie Lee is online now
A new question is answered every 9 seconds

I have a Sony VAIO computer model PCG-2J3L that I bought three

Customer Question

I have a Sony VAIO computer model PCG-2J3L that I bought three years ago this month and in the last week I have been having problems. Screen goes dark and I can not see screen. It will last only 7 or 10 seconds and screen becomes black. I restart in safe mode or in last known configuration but the same thing happens. This has been going on for last week or so. Please advise what I can do since I lived in Laredo 78045. Thanks.
Submitted: 3 years ago.
Category: Computer
Expert:  Jamie Lee replied 3 years ago.

Jamie Lee :

hi my name is jamie and I would be happy to help

Jamie Lee :

do you use onboard video or do you have a video card

Customer :

No onboard video or I am not familiar if it has a video card. The computer is also the monitor. I have tried opening it up and after few seconds after it opens the screen goes black. I have tried opening up in safe mode....and the same thing happens. I have checked all connectors and plugs to make sure they are connected. Please help.

Jamie Lee :

it is a hardware issue if it happens in safe mode

Jamie Lee :

it sounds like the cpu is overheating....does the time it stay on ever change or is it always the exact same

Jamie Lee :

could be a bad power supply too

Jamie Lee :

is it under warranty

Jamie Lee :

it could be a really bad system corruption...

Jamie Lee :

You have to use the VAIO recovery center from your start menu

Jamie Lee :

if its turning off too fast that could be a problem

Jamie Lee :

could be the ram...

Jamie Lee :

i hear that bad ram in a via will do this

Jamie Lee :

are you able to get to the ram...do you have more than one ram stick

Jamie Lee :

if so ...try the computer with both of the sticks one at a time so that you test each on by themselves...let me know if there is change or not

Jamie Lee :

it seems that this is an issue effecting many vaio

Jamie Lee :

and they are having ram issues

Jamie Lee :

with same results...computer turns off after a few seconds

Jamie Lee :

here is a great pick of a ram upgrade

Jamie Lee :

http://www.insidemylaptop.com/images/sony-vaio-pcg-k25/15-taking-apart-notebook.jpg

Jamie Lee :

or click the link

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 
Chat Now With A Tech Support Specialist
Jamie Lee
Jamie Lee
Tech Support Specialist
381 Satisfied Customers
A+ computer technician for over 10 years. Other certs include: MS Office,Windows,Networking.