How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jim C. Your Own Question

Jim C.
Jim C., Computer Specialist
Category: Computer
Satisfied Customers: 25
Experience:  A+ and Net+ certifications
43670638
Type Your Computer Question Here...
Jim C. is online now
A new question is answered every 9 seconds

When I push the power on button on Dell Latitude D610, the

Resolved Question:

When I push the power on button on Dell Latitude D610, the green light on the botton goes off, the hard drives makes a few rotations, then it stops. Nothing is ever displayed on the screen. The Fan and bluetooth sign stay on.
Submitted: 2 years ago.
Category: Computer
Expert:  Jim C. replied 2 years ago.

Hello, my name is XXXXX XXXXX will try to assist you with the issue you are having.

 

First question, when the computer turns off, is they battery charge light lit? It is located on the right hinge of the computer, below the screen where you normally see your clock.

 

Dell laptops have a built in diagnostics that I think you should run. To do this, turn the computer off. connect the power cord to the laptop. press and hold the fn key (to the left of the spacebar), then press the power button while holding the fn key. let go of the keys when you see the computer starting up. you should see 'diagnostic boot selected'. If you do not, watch the padlock lights above the keyboard (caps lock, numlock, scroll lock) and they should cycle through different sequences. If you are able to see video, the computer will go through some tests, then stop at a screen with color bars. press the letter 'y' for yes. It will continue testing through the memory and hard drive. If you see any errors, write them down, then press y to continue testing.

 

Let me know how this turns out, please.

 

Customer: replied 2 years ago.

The battery light is not lit

 

I pushed the fn key then the power botton. I didn't see any video. The only difference b/w this time when I pushed the fn botton and when I don't push the fn botton is that there is a light on the right side of teh caps lock light which stayed on. This is the one with pad lock with an arrow pointing down. I thought it might only be the screen. I pushed the enter button, nothing happens.

Expert:  Jim C. replied 2 years ago.
i understand. the padlock lights, from left to right, describe please example: on-flash-on, on-flash-flash, off-on-off

also, you do have the power cable plugged up to the computer, right?
Customer: replied 2 years ago.

yes, the power cable is pluged in.

 

All the key pad locks turn on when I turn on the computer. However, they stay off (without any flashing or anything) after that. If I push the power botton while the fn key is pushed, the right most key pad lock stays on all the time.

Expert:  Jim C. replied 2 years ago.

Sounds like you are having some issues with your motherboard for the computer. The padlock with the down arrow being lit when pressing the fn + power is usually and indication the computer cannot activate the video.

 

Let's try this....turn the computer off, unplug the power cable and any other cables connected to the computer, take the battery out of the computer, then press the power button for about 10 seconds. I understand the computer will not turn on. This will drain all power from the computer. Once this has been done, only plug the power cable back up to the computer (no battery nor any other cables, please) and press fn +power again. Tell me what happens, please.

 

also, do you use a docking station with this computer?

 

what other cables were plugged up to the computer?

Customer: replied 2 years ago.

I don't have a docking stationg.

 

did what you said. Now I am in diagnostic mode. It is tellinm g durng LCD inverter detection test error code 1000-0322 was generated. msg: error accessign the LCD inverter. what should I do?

Expert:  Jim C. replied 2 years ago.

Was the computer dropped at all recently?

 

basically, the inverter is a small circuit board attached to the backside of your screen which links the screen to the computer. If it or the cable for the screen goes bad, you can see this type of error.

Customer: replied 2 years ago.

No, but the computer is not mine. The person who owns the computer is saying it is refurbished. BTW, the padlocks are flashing and the computer is beeping. Should i continue with diagnosis? How much does it cost to replace the inverter?

Expert:  Jim C. replied 2 years ago.

First, go ahead and press the letter 'y' to continue testing. It will take a while to complete. If you see any more errors, just write the error down, then press y again to continue.

Expert:  Jim C. replied 2 years ago.

as far as the cost to repair....i couldn't tell you what it would run locally to you. i will research and try to find a part number for you to call dell or refer to a local computer shop. it will take me a few mins.

Customer: replied 2 years ago.

diagnostics completed with no other errors. At the end, I am getting the following message:

 

no diagnistic utility partition found. to run diagnostics, insert your dell "drivers and utiliites" CD. then select OK to restart the system and boot off teh CD

 

OK or Cancel.

 

I found the part online for $12 to $17. I try to find the instructions on how to replace it. Where can I find the best instructions?

 

 

Expert:  Jim C. replied 2 years ago.

it's good nothing else failed. go ahead and shut the computer off and restart. you may be able to get into windows, though you may see issues later on with your video. also, go ahead and put the battery back in and see if the battery led comes on now.

 

it will be a minute and i will find you the service manual with pictured instruction for it. Though, as a recommendation through experience, it would be very recommended to take it somewhere local to have it replaced. This is just a suggestion, though. It's really up to you. Give me just a few minutes and I'll have that link for you.

Customer: replied 2 years ago.

Windows came on when the battery was not in. If I put the battery in before turning on teh computer, Windows doesnt' come on.

 

If I put teh battery after windows coming on, it is ok. but I don't see the battery charge button.

Expert:  Jim C. replied 2 years ago.

Here is the link for the D610 service manual, explaining how to replace the LCD screen. The inverter will be at the bottom of the page under Removing the Display Panel:

 

http://support.dell.com/support/edocs/systems/latd610/en/sm_en/display.htm#wp1066876

 

Please let me know if you have any questions. I wish I could give you a better answer, but this is all I can give you.

 

For the battery, take the battery out. you will see a row of dots on the bottom of the battery with an indentation beside them. press and hold the indentation (this is a diagnostic button). You will see a set of lights come on, go off, then come back on again. the lights we are interested in is the second set of lights. Please tell me what comes up for you, please.

Customer: replied 2 years ago.
The two right most green lighths flash the second time. As soon as I pushed the button, the three right most rights came on.
Expert:  Jim C. replied 2 years ago.
Ok. it looks like your battery is almost at the end of its life. the first set of leds represents how much charge is on the battery (about half right now) and the second set of leds represent the life of the battery (about 1/3 left right now). With the combination of issues you are seeing, you may be having a motherboard issue (again, speculation), you can have the battery tested at a computer shop or battery shop (ie...batteries plus) to determine if there is a real issue with the battery. If you have another battery or know someone who has another D610, you can test this by swapping batteries. Chances are, both are separate issues, but I can't guarantee that without someone physically testing them.
Customer: replied 2 years ago.

Thanks for your help. I think we are done. I appreciate if you could email me a transcript of our email correspondence.

 

Expert:  Jim C. replied 2 years ago.

I will not be able to send you an email, i do apologize. However, what you can do is right click this screen and click add to favorites. you should be able to always access this page.

Jim C., Computer Specialist
Category: Computer
Satisfied Customers: 25
Experience: A+ and Net+ certifications
Jim C. and 14 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 

Related Computer Questions