How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask DRobertson Your Own Question

DRobertson
DRobertson, Consultant / Technician
Category: Computer
Satisfied Customers: 730
Experience:  MCTS, MCDST, MCP, A+, Network+, 20+ years in IT. Support for OEMs. Computer repair business owner.
18430140
Type Your Computer Question Here...
DRobertson is online now
A new question is answered every 9 seconds

hi my girlfriend did a complete destructive recovery on her

Resolved Question:

hi my girlfriend did a complete destructive recovery on her laptop instead of system restore, now it will not load windows 7 , it just says that the computer restarted unexpectently or encountered an unexpected error and windows installation cannot proceed , to install click ( ok ) to retart comp and then restart installation , ell i have done what it says repeatedly yet no joy plz help , jason
Submitted: 2 years ago.
Category: Computer
Expert:  DRobertson replied 2 years ago.

Intro:

 

 

Hi and thanks for writing us here at JustAnswer.com. Please know that to resolve your question may take some back and forth questions and answers.

 

Note that if at all possible to make sure your data is backed up first before starting troubleshooting. We cannot assure that settings, data, pictures, etc., will remain intact during our troubleshooting. We do our best to retain your data, but in the end this is not always possible.

 

We are here to help and will do our best to resolve your issue; we are not here to just make money. Also note that we do NOT work for any company and in no way represent them on their products and/or services.

 

Finally, at any point during the troubleshooting when we ask for info, be sure to give any and all details about lights, sounds, noises, messages, and errors you may see or have seen. What may not mean much to a standard user may mean a vital clue to us experts. Also, note that example pics included in responses are just that, EXAMPLES, and may not reflect exactly what you will see, but are for general reference and to help the client understand what in general they are looking for at any given point.

 

 

 

 

Good day.

 

I saw your posting and would like to try and help.

 

Let me first ask, if this is a install form CD or a recovery partition?

 

Thanks

Customer: replied 2 years ago.
it was from the machines own recovery, from pressing f8 i believe and went to windows recovery then full destructive
Expert:  DRobertson replied 2 years ago.

Thanks for the info and reply.

 

Ok, lets reboot the unit and look for a key, such as F12 that might say such: "F12 for Recovery" (wording and even key maybe different)

 

Tap that key and then let me know what options you have.

 

Thanks

Customer: replied 2 years ago.
hi it has come up with
safe mode
" " with networking
" " with command prompt

enable boot logging
eneable low rez vid
last known good confiuration
directory services restore mode
debugging mode
disable auto restart on sys failure
disable driver signature enforecment

start windows normally
Expert:  DRobertson replied 2 years ago.

Ok, so this seems to be our "Advanced Startup Boot Menu" - which is usually F8.

 

When you first start the system, what other keys are offered to you?

 

Thanks

Customer: replied 2 years ago.
hi
press del to run set up/ press f8 for recovery
press tab to display BIOS POST message/press f11 for multi boot menu
Expert:  DRobertson replied 2 years ago.

Ok, great and good job!

 

When we tap F11, what options are shown?

 

Thanks

Customer: replied 2 years ago.
comes up
p1:TSSTcorp CDDVDW TS-L633C
P0:WDC WD2500BEVT-00A23TO
ENTER SET UP

PRESS UP OR DOWN TO SELECT
ENTER TO SELECT BOOT DEVICE
ESC to boot using defaults
Expert:  DRobertson replied 2 years ago.

Ok, so now we know for sure there is no recovery partition. We need the actual Windows 7 DVD.

 

Place that DVD in the drive and boot - let me know (and do nothing otherwise) what you get for the first screen the DVD stops at?

 

Thanks

Customer: replied 2 years ago.
the computer did not come with a cd / dvd to install windows it was already installed
Expert:  DRobertson replied 2 years ago.

Ok, so this too tells me something.

 

A lot of manufactures are going with a new method, which I do not like:

 

They have no recovery partition and have no DVD/CDs. Instead, in Control Panel, there is a program the user is suppose to run when they first start using the unit, which makes the DVD for just such an emergency.

 

My complaint is how do most users know they needed to do such until too late - which is our case.

 

Let me double check:

 

When you try the F8, you see this menu right?

 

safe mode
" " with networking
" " with command prompt

enable boot logging
enable low rez vid
last known good confiuration
directory services restore mode
debugging mode
disable auto restart on sys failure
disable driver signature enforecment

 

Thanks

Customer: replied 2 years ago.
yup thats is it along ith
start windows normally , at the bottom
Expert:  DRobertson replied 2 years ago.

What is the make and model number off the bottom or back of the unit?

 

Thanks

Customer: replied 2 years ago.
it is an advent sienna 300 cant find model number
Expert:  DRobertson replied 2 years ago.

Wow, they are a very hard company to find for support.

 

I did find them, and good thing! There maybe hope yet!

 

reboot and tap four or five times on the F10 key - you should see something about recovery starting?

 

Keep me posted.

 

Thanks

Customer: replied 2 years ago.
hi sorry i really wanna pay you but it has come up with this

edit windows boot options for : windows 7
path : \windows\system32\winload.exe

partition: 2
hard disk f1e48ea5

[ /NOEXECUTE=OPTIN
]

DO I JUST PRESS ENTER?
Expert:  DRobertson replied 2 years ago.

No need to apologize - it's not so much I was expecting payment, but you would have to understand how our computer system works is why that last post was submitted as an answer.

 

So this tells me that the recovery is corrupted.

 

According to their site, you will need to contact directly to PC World and they will supply the two CDs (if your out of warranty they cost approx $30)

 

Phone: 0870(NNN) NNN-NNNN/p>

 

Here is the web site for support of that unit:

 

http://www.adventsupport.com/viewtopic.php?t=1037

 

Know I am here for any questions over this and once you have the CDs, even after payment, you can come right back to me and I will walk you thru using them to get the hard drive up and running again.

 

God bless and have a great day!

DRobertson, Consultant / Technician
Category: Computer
Satisfied Customers: 730
Experience: MCTS, MCDST, MCP, A+, Network+, 20+ years in IT. Support for OEMs. Computer repair business owner.
DRobertson and 13 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.