hi my girlfriend did a complete destructive recovery on her laptop instead of system restore, now it will not load windows 7 , it just says that the computer restarted unexpectently or encountered an unexpected error and windows installation cannot proceed , to install click ( ok ) to retart comp and then restart installation , ell i have done what it says repeatedly yet no joy plz help , jason
Computer OS: Windows 7
what it tells me to to just press ok to restart installation by pressing ok
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I saw your posting and would like to try and help.
Let me first ask, if this is a install form CD or a recovery partition?
it was from the machines own recovery, from pressing f8 i believe and went to windows recovery then full destructive
Thanks for the info and reply.
Ok, lets reboot the unit and look for a key, such as F12 that might say such: "F12 for Recovery" (wording and even key maybe different)
Tap that key and then let me know what options you have.
hi it has come up with safe mode " " with networking" " with command promptenable boot loggingeneable low rez vidlast known good confiurationdirectory services restore modedebugging modedisable auto restart on sys failuredisable driver signature enforecmentstart windows normally
Ok, so this seems to be our "Advanced Startup Boot Menu" - which is usually F8.
When you first start the system, what other keys are offered to you?
hi press del to run set up/ press f8 for recoverypress tab to display BIOS POST message/press f11 for multi boot menu
Ok, great and good job!
When we tap F11, what options are shown?
comes up p1:TSSTcorp CDDVDW TS-L633CP0:WDC WD2500BEVT-00A23TOENTER SET UPPRESS UP OR DOWN TO SELECTENTER TO SELECT BOOT DEVICE ESC to boot using defaults
Ok, so now we know for sure there is no recovery partition. We need the actual Windows 7 DVD.
Place that DVD in the drive and boot - let me know (and do nothing otherwise) what you get for the first screen the DVD stops at?
the computer did not come with a cd / dvd to install windows it was already installed
Ok, so this too tells me something.
A lot of manufactures are going with a new method, which I do not like:
They have no recovery partition and have no DVD/CDs. Instead, in Control Panel, there is a program the user is suppose to run when they first start using the unit, which makes the DVD for just such an emergency.
My complaint is how do most users know they needed to do such until too late - which is our case.
Let me double check:
When you try the F8, you see this menu right?
safe mode " " with networking" " with command promptenable boot loggingenable low rez vidlast known good confiurationdirectory services restore modedebugging modedisable auto restart on sys failuredisable driver signature enforecment
yup thats is it along ith start windows normally , at the bottom
What is the make and model number off the bottom or back of the unit?
it is an advent sienna 300 cant find model number
Wow, they are a very hard company to find for support.
I did find them, and good thing! There maybe hope yet!
reboot and tap four or five times on the F10 key - you should see something about recovery starting?
Keep me posted.
hi sorry i really wanna pay you but it has come up with this edit windows boot options for : windows 7 path : \windows\system32\winload.exepartition: 2hard disk f1e48ea5[ /NOEXECUTE=OPTIN ]DO I JUST PRESS ENTER?
No need to apologize - it's not so much I was expecting payment, but you would have to understand how our computer system works is why that last post was submitted as an answer.
So this tells me that the recovery is corrupted.
According to their site, you will need to contact directly to PC World and they will supply the two CDs (if your out of warranty they cost approx $30)
Phone: 0870(NNN) NNN-NNNN/p>
Here is the web site for support of that unit:
Know I am here for any questions over this and once you have the CDs, even after payment, you can come right back to me and I will walk you thru using them to get the hard drive up and running again.
God bless and have a great day!
MCTS, MCDST, MCP, A+, Network+, 20+ years in IT. Support for OEMs. Computer repair business owner.