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Good day.

I saw your posting and would like to try and help.

Let me first ask, if this is a install form CD or a recovery partition?

Thanks

Thanks for the info and reply.

Ok, lets reboot the unit and look for a key, such as F12 that might say such: "F12 for Recovery" (wording and even key maybe different)

Tap that key and then let me know what options you have.

Thanks

Ok, so this seems to be our "Advanced Startup Boot Menu" - which is usually F8.

When you first start the system, what other keys are offered to you?

Thanks

Ok, great and good job!

When we tap F11, what options are shown?

Thanks

Ok, so now we know for sure there is no recovery partition. We need the actual Windows 7 DVD.

Place that DVD in the drive and boot - let me know (and do nothing otherwise) what you get for the first screen the DVD stops at?

Thanks

Ok, so this too tells me something.

A lot of manufactures are going with a new method, which I do not like:

They have no recovery partition and have no DVD/CDs. Instead, in Control Panel, there is a program the user is suppose to run when they first start using the unit, which makes the DVD for just such an emergency.

My complaint is how do most users know they needed to do such until too late - which is our case.

Let me double check:

When you try the F8, you see this menu right?

safe mode
" " with networking
" " with command prompt

enable boot logging
enable low rez vid
last known good confiuration
directory services restore mode
debugging mode
disable auto restart on sys failure
disable driver signature enforecment

Thanks

What is the make and model number off the bottom or back of the unit?

Thanks